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- Tasks: Lead strategic roadmaps and optimise processes for clients using ClickUp.
- Company: Join ClickUp, a fast-growing SaaS company revolutionising productivity with an all-in-one platform.
- Benefits: Enjoy flexible work options, a vibrant culture, and opportunities for professional growth.
- Why this job: Be part of shaping the future of work while helping teams enhance their productivity.
- Qualifications: 3+ years in B2B SaaS roles; strong project management and communication skills required.
- Other info: We value ambition and passion over strict qualifications—apply if you're excited about this role!
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Strategic Services Consultant (EMEA)
Join to apply for the Senior Strategic Services Consultant (EMEA) role at ClickUp
Senior Strategic Services Consultant (EMEA)
2 days ago Be among the first 25 applicants
Join to apply for the Senior Strategic Services Consultant (EMEA) role at ClickUp
ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and moresupercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their timesaving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We\’re not just building software. We\’re shaping the future of work. Come join us in building the futuretogether.
We\’re in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts.
Skills
We\’re in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You\’ll be supporting multiple customers across the EMEA region. The Role:
- Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions.
- Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
- Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment.
- Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity.
- Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
- Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations.
- Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
- Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members.
Qualifications:
- 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation.
- 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations.
- Strong project management skills to keep projects on-track and manage unique workflows.
- Advanced problem-solving skills.
- Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Positive attitude, empathy, and high energy.
- Some travel may be required based on client needs.
Desirable:
- Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
- Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
- Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
- Experience building technical integrations via API, middleware, or PaaS tools.
- Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
- PMP or Agile Scrum certified.
- MBA.
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person\’s journey to build their boldest career. C lickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to .
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Senior Strategic Services Consultant (EMEA) employer: ClickUp
Contact Detail:
ClickUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategic Services Consultant (EMEA)
✨Tip Number 1
Familiarise yourself with ClickUp's platform and its features. Understanding how their all-in-one productivity tool works will allow you to speak confidently about how it can benefit potential clients during interviews.
✨Tip Number 2
Network with current or former employees of ClickUp on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with B2B SaaS and project management in detail. Be ready to share specific examples of how you've successfully implemented technology solutions for clients, as this aligns closely with the role's requirements.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or scenarios where you've improved operational efficiency for clients. This will demonstrate your ability to think critically and strategically, which is essential for a Senior Strategic Services Consultant.
We think you need these skills to ace Senior Strategic Services Consultant (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS, project management, and customer success. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for ClickUp and the role. Discuss how your skills align with their needs, particularly in strategic consulting and client relationship management.
Showcase Relevant Experience: Provide specific examples of past projects where you've successfully implemented technology solutions or improved operational efficiency. Quantify your achievements to make a stronger impact.
Prepare for Potential Questions: Anticipate questions related to your problem-solving abilities and project management experiences. Be ready to discuss how you've handled challenges in previous roles and how you can contribute to ClickUp's growth.
How to prepare for a job interview at ClickUp
✨Understand ClickUp's Unique Value Proposition
Before the interview, make sure you thoroughly understand what makes ClickUp different from other productivity platforms. Familiarise yourself with their features and how they integrate AI to enhance user experience. This knowledge will help you articulate how your skills can contribute to their mission.
✨Showcase Your Project Management Skills
Given the emphasis on project management in this role, be prepared to discuss specific examples of projects you've managed. Highlight your ability to keep projects on track and how you've successfully navigated challenges in previous roles.
✨Demonstrate Your Customer Success Experience
Prepare to share your experiences in customer-facing roles, particularly how you've helped clients maximise their use of technology. Discuss any strategies you've implemented to improve client satisfaction and drive user adoption.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in the EMEA region, or how success is measured for this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
