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For Companies At a Glance
- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and growth.
- Benefits: Enjoy staff discounts, global development opportunities, and a flexible work schedule.
- Why this job: Be part of a diverse team reshaping the fashion industry with a customer-first approach.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Availability required 7 days a week, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
Job Description
This is a permanent position offering 39 hours per week. The position is based in the H&M Oxford store in the Westgate Shopping Centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team\’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers\’ safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
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Department Manager, Oxford employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager, Oxford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Prepare specific examples from your past management experience that showcase your ability to lead teams and drive sales. Be ready to discuss how you've previously improved team performance or customer satisfaction in a retail environment.
✨Tip Number 3
Research the Oxford store and its performance metrics. Knowing the store's strengths and areas for improvement can help you propose actionable ideas during your interview, showing that you're proactive and invested in the role.
✨Tip Number 4
Network with current or former employees of H&M, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Department Manager, Oxford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you have successfully led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you have prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Since H&M requests not to attach a cover letter, ensure your CV is comprehensive and clearly outlines your skills and experiences. Make sure to follow any other specific application instructions provided in the job listing.
How to prepare for a job interview at H&M Group
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand the Customer-First Mindset
H&M values a customer-first approach, so be ready to discuss how you prioritise customer experience in your previous roles. Think of specific instances where you went above and beyond to meet customer needs and how that impacted sales.
✨Familiarise Yourself with KPIs
Since the role involves analysing Sales & Profit KPIs, brush up on your understanding of these metrics. Be prepared to discuss how you've used data to drive performance improvements in your previous positions.
✨Emphasise Your Flexibility
The job requires full availability, including weekends. Highlight your flexibility and willingness to adapt to the store's needs. Share any experiences where you successfully managed a demanding schedule or adapted to changing circumstances.
