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- Tasks: Provide hands-on technical support for users across multiple construction sites.
- Company: Join a dynamic social network focused on innovative construction projects.
- Benefits: Enjoy site-based work with travel opportunities and a collaborative team environment.
- Why this job: Be a key player in solving IT issues and enhancing user experience in a fast-paced setting.
- Qualifications: 2-3+ years in technical support, strong communication skills, and ITIL knowledge required.
- Other info: Ideal for proactive individuals who thrive in a practical and customer-focused culture.
The predicted salary is between 30000 - 42000 £ per year.
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Location: Site-based with regular travel to construction sites
Overview:
Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.
Key Responsibilities:
Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment
Troubleshoot user issues including account access, hardware faults, and network connectivity
Support site IT setups, including server maintenance and racking infrastructure
Maintain asset inventories and liaise with vendors for warranty repairs
Log, prioritise, and resolve incidents using ServiceNow in line with SLAs
Contribute to knowledge base (KB) and continuous improvement initiatives
Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance
Perform on-site support across the region and escalate complex issues where needed
Technical Environment:
Windows 10/11, macOS, Microsoft Office
Cisco Meraki, SOE/imaging tools, CMDB
AV support (e.g., Teams Meeting Rooms, projectors)
ServiceNow, Asset & License Management
Requirements:
2–3+ years in technical/EUC support roles, ideally in large, multisite environments
Strong communication and stakeholder engagement skills (technical and non-technical)
Solid understanding of ITIL (min. 2 years’ experience)
Proactive, self-motivated, and solution-focused
Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.
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Technical Support Engineer employer: La Fosse Associates
Contact Detail:
La Fosse Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technical environment mentioned in the job description. Make sure you have hands-on experience with Windows 10/11, macOS, and Microsoft Office, as well as knowledge of Cisco Meraki and ServiceNow. This will help you demonstrate your technical proficiency during interviews.
✨Tip Number 2
Highlight your experience in providing Level 1-3 support, especially in a multisite environment. Be ready to share specific examples of how you've successfully resolved user issues and improved processes in previous roles, as this aligns with the responsibilities of the position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've engaged with both technical and non-technical stakeholders. Being able to convey complex information clearly is crucial for this role, so think of instances where you've successfully navigated these conversations.
✨Tip Number 4
Emphasise your understanding of ITIL principles and how you've applied them in your previous roles. Since this position operates within an ITIL-aligned framework, demonstrating your knowledge and experience in this area will set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially in End User Computing (EUC) and site-based environments. Include specific examples of troubleshooting and user support that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company culture. Emphasise your proactive approach, communication skills, and any experience you have with ITIL frameworks and multi-site environments.
Highlight Technical Skills: In your application, clearly list your technical skills related to Windows 10/11, macOS, Microsoft Office, and any experience with ServiceNow or AV support. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved technical issues in the past. This could include specific incidents where you improved processes or contributed to knowledge bases, which aligns with the continuous improvement initiatives mentioned.
How to prepare for a job interview at La Fosse Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Windows 10/11, macOS, and Microsoft Office. Highlight any relevant troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Communication Skills
Since this role requires strong communication with both technical and non-technical stakeholders, practice explaining complex technical issues in simple terms. Use examples from your past experiences where effective communication made a difference.
✨Familiarise Yourself with ITIL Framework
As the position operates within an ITIL-aligned framework, brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in incident management and service delivery.
✨Emphasise Your Problem-Solving Approach
This role is all about providing solutions. Prepare to share examples of how you've proactively identified issues and implemented improvements in your previous positions. Show that you're solution-focused and committed to continuous improvement.
