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- Tasks: Lead transformational change in disability services across Northern Queensland.
- Company: Feros Care is a multi-award-winning, not-for-profit organisation dedicated to community support.
- Benefits: Enjoy flexible work options, salary packaging, and discounts on everyday purchases.
- Why this job: Make a real difference in people's lives while fostering inclusive communities.
- Qualifications: Tertiary qualifications in health or management and experience in community-based teams required.
- Other info: Willingness to travel regionally and interstate is essential.
The predicted salary is between 116000 - 121000 £ per year.
$146500 – $151700 p.a. + 12% Super + Salary Packag
Be the driving force behind transformational change in disability and community development.
At Feros Care , we\’re proud to be game changers in the community services sector. As the General Manager – LAC Operations (North), you\’ll be responsible for leading the strategy, performance, and service delivery of the NDIS Local Area Coordination (LAC) program across Northern Queensland. Your leadership will support teams in Townsville and Mackay, building inclusive communities and ensuring participants with disability are supported to live their best lives.
Why Feros Care?
At Feros Care, we value our people and offer:
- Not-for-profit salary packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax-free, stretching your income further.
- Flexible work options and opportunities for growth
- Extensive discounts available on everyday purchases, financial tips and services, and wellbeing and wellness programs through our employee benefits platform, ForME!
- Private Health Insurance Discount (Medibank).
- Employee Referral bonus program.
- Employee Assistance Program (EAP).
- Paid Parental Leave (9 weeks), and Cultural Leave for eligible employees.
- All technology and equipment provided.
- Access to Fitness Passport – discounted gym and pool memberships for you and your family
What You\’ll Be Doing:
- Lead the delivery of LAC services in alignment with the NDIS Partners in the Community (PITC) program.
- Manage service operations across multiple sites, with a focus on financial sustainability, performance, and contractual compliance.
- Oversee regional teams in Townsville and Mackay, fostering a values-led, high-performing workplace culture.
- Build collaborative relationships with NDIA, community stakeholders, and government partners.
- Champion community capacity-building initiatives and person-centred practice aligned to NDIS principles.
- Analyse performance data to inform strategic and operational decision-making.
- Ensure operational excellence and risk mitigation through proactive planning and escalation.
What You\’ll Bring:
- Proven experience leading large, multidisciplinary, community-based teams across multiple locations.
- Strong knowledge of service operations, financial drivers, and contract management.
- Demonstrated success building positive, inclusive, and high-performing cultures.
- Experience delivering services aligned to NDIS and the Partners in the Community program.
- High-level strategic and operational planning, risk management, and data-driven decision-making skills.
- Strong problem-solving abilities and stakeholder engagement capabilities.
- Excellent written and verbal communication, negotiation, and relationship-building skills.
- Proficiency in Microsoft Office and business systems.
- Willingness and ability to travel regionally and interstate as required.
Qualifications, Certificates and Registrations:
- Tertiary qualifications in health, management, social science or similar.
- Current unrestricted driver\’s licence.
- Current NDIS Workers Screening Clearance (or willingness to obtain).
- Current Working with Children Check (or willingness to obtain).
- Experience managing multi-state service delivery operations.
- Qualifications or 5+ years\’ experience in business or HR management.
- Previous experience in the disability sector.
- Demonstrated people management expertise.
- Current Senior First Aid Certificate.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities,
please contact or call us on 07 5669 0559 (Press Option 3 to speak directly to the Recruitment Team).
When successful, you will be required to undertake a National Criminal History Check and provide evidence of your right to work in Australia.
To be considered for the role, please include a cover letter that highlights your relevant qualifications and addresses the job requirements.
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Salary match Number of applicants Skills match
Feros Care, founded in 1990, is a multi-award-winning, all-inclusive, not-for-profit organisation helping seniors and people with disability live happier, healthier, and better-connected lives.
Everyone says they want to make a difference. With us, you really can!
We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.
Our two residential villages in northern New South Wales embody the ethos, ‘Don’t just live with us. Come alive with us.’
Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
Feros Care, founded in 1990, is a multi-award-winning, all-inclusive, not-for-profit organisation helping seniors and people with disability live happier, healthier, and better-connected lives.
Everyone says they want to make a difference. With us, you really can!
We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.
Our two residential villages in northern New South Wales embody the ethos, ‘Don’t just live with us. Come alive with us.’
Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
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Perks and benefits Flexibility Salary packaging Extra paid parental leave and entitlements Real life leave days Training, learning and development Access our discounts and rewards platform, ForMe
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General Manager, Operations North employer: Feros Care Group
Contact Detail:
Feros Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, Operations North
✨Tip Number 1
Familiarise yourself with the NDIS framework and its principles. Understanding how the Local Area Coordination (LAC) program operates will give you a significant edge in discussions during interviews, showcasing your commitment to the role.
✨Tip Number 2
Network with professionals in the disability sector, especially those involved with NDIS services. Attend relevant conferences or workshops to build connections and gain insights that could be beneficial for your application and future role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing multidisciplinary teams. Be ready to provide examples of how you've fostered inclusive cultures and driven performance in previous roles, as this is crucial for the General Manager position.
✨Tip Number 4
Research Feros Care's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your passion for community development will help you stand out as a candidate who truly fits their organisational culture.
We think you need these skills to ace General Manager, Operations North
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to craft a cover letter that specifically addresses the job requirements listed in the description. Highlight your relevant qualifications and experiences, particularly those related to leading multidisciplinary teams and managing service operations.
Showcase Relevant Experience: In your CV, emphasise your proven experience in community-based roles, especially within the disability sector. Include specific examples of how you've built inclusive cultures and delivered services aligned with NDIS principles.
Highlight Leadership Skills: Demonstrate your leadership capabilities by providing examples of how you've successfully managed teams across multiple locations. Discuss your approach to fostering a high-performing workplace culture and your experience in strategic planning.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Feros Care Group
✨Understand the NDIS Framework
Familiarise yourself with the National Disability Insurance Scheme (NDIS) and its principles. Be prepared to discuss how your experience aligns with the goals of the NDIS and how you can contribute to building inclusive communities.
✨Showcase Leadership Experience
Highlight your previous roles where you led multidisciplinary teams. Provide specific examples of how you fostered a positive workplace culture and achieved operational excellence in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and stakeholder engagement skills. Prepare scenarios from your past experiences where you successfully navigated challenges or implemented strategic changes.
✨Demonstrate Financial Acumen
Since the role involves managing service operations with a focus on financial sustainability, be ready to discuss your understanding of financial drivers and contract management. Share examples of how you've ensured compliance and performance in previous positions.
