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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join the iconic Jo Malone London, part of The Estée Lauder Companies Inc.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and create memorable experiences for customers in a vibrant retail setting.
- Qualifications: Experience in fast-paced retail and strong communication skills are essential.
- Other info: Full-time position located at Heathrow, perfect for those passionate about beauty and luxury.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Travel Retail – Jo Malone London T2 – Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.
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Join to apply for the Travel Retail – Jo Malone London T2 – Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.
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Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
Qualifications
- Experience in a fast⁃paced retail and/or consumer facing environment
- Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Personal Care Product Manufacturing
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Travel Retail - Jo Malone London T2 - Assistant Boutique Manager Heathrow employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Retail - Jo Malone London T2 - Assistant Boutique Manager Heathrow
✨Tip Number 1
Familiarise yourself with Jo Malone's brand values and product range. Understanding their ethos will help you connect with the brand during interviews and demonstrate your passion for their products.
✨Tip Number 2
Showcase your experience in driving sales and managing teams in a retail environment. Be ready to discuss specific examples of how you've successfully met targets and improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your knowledge of current market trends and competitor activities. This will show that you're proactive and can contribute to the brand's strategy effectively.
✨Tip Number 4
Highlight your ability to create engaging customer experiences. Think of ways you've previously delighted customers and be prepared to share these stories to illustrate your fit for the role.
We think you need these skills to ace Travel Retail - Jo Malone London T2 - Assistant Boutique Manager Heathrow
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Assistant Boutique Manager role. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail management, customer service, and sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for the Jo Malone brand and your understanding of its values. Highlight specific examples from your past roles that showcase your ability to lead a team, manage operations, and deliver excellent customer service.
Showcase Your Knowledge: Demonstrate your knowledge of the beauty industry and current market trends in your application. Mention any relevant experience with digital tools or social media strategies that could benefit the brand's presence and sales performance.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Jo Malone London’s brand values, product offerings, and recent marketing campaigns. This will show your genuine interest in the brand and help you align your answers with their ethos.
✨Demonstrate Consumer Focus
As the role involves driving sales through excellent customer service, be prepared to share examples from your past experiences where you successfully enhanced customer satisfaction or resolved complaints. Highlight your ability to create a positive shopping experience.
✨Showcase Your Commercial Awareness
Familiarise yourself with current trends in the retail and beauty industry, especially those affecting travel retail. Be ready to discuss how these trends could impact sales and consumer behaviour, demonstrating your proactive approach to business.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you had to manage stock, improve visual merchandising, or lead a team, and be ready to explain your thought process and outcomes.
