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For Companies At a Glance
- Tasks: Welcome candidates, ensure exam security, and provide excellent customer service.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a supportive environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience in a dynamic team.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Flexible working hours required; opportunity to cover at other test centres.
Our Organisation
Pearson VUE ( pearsonvue.com ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Brighton.
Brighton test centre is open Mondays to Wednesdays 730 – 1615, Thursdays 730 1915, Saturdays alternate 730 – 1215 / 730 1615
You may be asked to work a morning, afternoon, or all day shifts, subject to business needs.
Your Opportunity
- You will be required to work a minimum of 8.25 hours/week.
- Regular hours are likely to be: Tuesdays 10:45 – 16:15 / Wednesdays 7:30 – 13:15 / Thursdays 7:30 – 13:30 / Alternate Saturday mornings 7:30 – 12:15
- There is the opportunity to work at other test centres to cover staff absences and travel time and expenses will be paid.
- The pay rate is £13.37 /hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
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Test Centre Administrator - Brighton employer: Pearson - UK
Contact Detail:
Pearson - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Brighton
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements of the role will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted customers in previous roles. This will highlight your ability to create a friendly and professional environment for test-takers.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the Test Centre operates on various shifts, emphasising your availability can set you apart from other candidates.
✨Tip Number 4
If you have experience with Microsoft Office, be prepared to mention specific tasks you've completed using these tools. This could include managing schedules or handling documentation, which is relevant to the role.
We think you need these skills to ace Test Centre Administrator - Brighton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any roles that required attention to detail. Mention any experience with Microsoft Office, as this is advantageous for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work at Pearson VUE and how you can contribute to their mission of providing exceptional exam experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Pearson - UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in different environments, as this will show your willingness to meet the company's needs.
✨Emphasise Attention to Detail
The position demands excellent attention to detail, especially when verifying identification and monitoring candidates during exams. Prepare examples from your past experiences that showcase your ability to notice small details and maintain accuracy under pressure.
✨Prepare for Customer Service Scenarios
As a Test Centre Administrator, you'll interact with candidates regularly. Think of scenarios where you provided exceptional customer service or resolved conflicts. Be ready to share these experiences to illustrate your interpersonal skills and ability to create a welcoming environment.
