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- Tasks: Engage with communities to promote adult learning and support enrolment.
- Company: Acorn Training champions adult education, fostering growth through community partnerships.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by inspiring learners and enhancing their educational journeys.
- Qualifications: Level 2 IAG or equivalent, GCSEs in English, Maths, and ICT required.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Learner Engagement Officer (South Yorkshire)
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Job Description
Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.
Key Responsibilities
- Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
- Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
- Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
- Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
- Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
- Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
- Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
- Attend education and careers events, schools/academies and employability events when required and actively promote adult learning (and other programmes) to potential learners.
- Ensure meticulous and timely completion of all recruitment, enrolment and other contract-related documentation, adhering to funding and regulatory requirements.
- Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
- Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
- Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
- Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.
Key Performance Indicators
- Engagement Rate: The level of engagement with potential learners.
- Referral Response Time: The speed at which enquiries and referrals are responded to.
- Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.
- Referral to Enrolment Rate: the percentage of referrals who convert to a programme enrolment.
- Programme Starts: The number of learners who officially begin their chosen adult learning programme.
- Diversity and Inclusion Metrics: The success in attracting learners from diverse backgrounds and underrepresented communities.
- Referral Source Performance: The performance of different referral sources.
- Learner Satisfaction: Measured through feedback surveys.
- Timeliness of Documentation: The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records.
- Monthly Target Achievement: The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.
Health and Safety
- You will ensure you follows all Acorn Training health and safety guidelines and fire regulations set out in the policies, follow safe working practices, and complete all mandatory training requirements.
General
- Be aware of and follow all Acorn Training policies.
- Have regular 121s throughout the year to monitor performance, objectives and progress and support your personal development and wellbeing.
- Take part in any required training needed to fulfil your role.
- Commitment to the Professional Standards Values and Attributes, Professional Knowledge and Understanding and Professional Skills.
- Promote and uphold the principles, policies, and all relevant statutory requirements, including the Equality Act, the HASWA, GDPR and Safeguarding, including Prevent.
- Undertake such other duties as may be required from time to time commensurate with the level of the post.
Skills, Knowledge and Expertise
Essential Qualifications and Training
- Level 2 IAG or equivalent qualification
- GCSE grade A*-C (or equivalent) in English, Maths and ICT
- Full driving licence
Desirable Qualifications
- L3 IAG or equivalent qualification
Experience
Essential
- Track record of learner and stakeholder engagement
- Evidence of meeting and exceeding targets
- Experience of providing excellent customer service
Desirable
- Experience of working with employer networks, agencies and local authorities
Knowledge
Essential
- Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults
- Knowledge and understanding of safe and healthy working practices
- Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity
Skills
Essential
- Ability to engage and maintain positive working relationships with learners
- Excellent IT skills, including familiarity with Microsoft Office packages
- Strong communication skills written, verbal and active listening
- Be approachable, empathetic, and able to relate to individuals from diverse backgrounds
- Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners
- Organisation and planning which demonstrates good time management and prioritisation
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Please get in contact with us to discuss alternative options you may require, or alternative application methods.
About Acorn Training
Our tailored services are delivered across eight training centres and within the local communities we serve.
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Learner Engagement Officer (South Yorkshire) employer: Acorn Training Ltd.
Contact Detail:
Acorn Training Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Engagement Officer (South Yorkshire)
✨Tip Number 1
Familiarise yourself with the local community and its organisations. Understanding the key stakeholders in South Yorkshire will help you build strong relationships and demonstrate your commitment to promoting adult learning programmes.
✨Tip Number 2
Engage in networking events related to education and community services. This will not only expand your professional connections but also give you insights into the needs of potential learners and how to effectively promote our programmes.
✨Tip Number 3
Prepare to showcase your experience in learner engagement and customer service. Be ready to discuss specific examples where you've successfully met targets or improved learner participation, as this will highlight your suitability for the role.
✨Tip Number 4
Stay updated on the latest trends in adult education and community engagement strategies. Being knowledgeable about current practices will allow you to propose innovative ideas during interviews, showing that you're proactive and forward-thinking.
We think you need these skills to ace Learner Engagement Officer (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and qualifications required for the Learner Engagement Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record of learner and stakeholder engagement. Provide specific examples of how you've met or exceeded targets in previous roles, as this is crucial for this position.
Showcase Your Skills: Make sure to demonstrate your strong communication skills, both written and verbal. Include examples of how you've successfully engaged with diverse groups and maintained positive relationships, as this is essential for the role.
Tailor Your Application: Customise your cover letter to reflect your understanding of Acorn Training's values and the importance of adult learning services. Mention your commitment to equal opportunities and safeguarding, as these are key aspects of the role.
How to prepare for a job interview at Acorn Training Ltd.
✨Know Your Programmes
Familiarise yourself with the adult learning programmes offered by Acorn Training. Be prepared to discuss how these programmes can benefit potential learners and how you would promote them effectively.
✨Showcase Your Engagement Skills
Highlight your experience in engaging with learners and stakeholders. Provide examples of how you've successfully built relationships in the past and how you plan to do so in this role.
✨Demonstrate Your Communication Abilities
Since strong communication skills are essential, practice articulating your thoughts clearly. Be ready to showcase your active listening skills and how you adapt your communication style to different audiences.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios related to learner engagement and support. Think about how you would assess individual learner needs and provide tailored guidance.
