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- Tasks: Lead and supervise housekeeping teams to ensure top-notch service delivery.
- Company: Join Cwm Taf Morgannwg University Health Board, a vital part of NHS Wales serving 450,000 people.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Make a real impact in healthcare while working with a dedicated team in your community.
- Qualifications: Good education or relevant experience; NVQ levels in food service are a plus.
- Other info: This role requires a DBS check and welcomes skilled worker sponsorship applications.
The predicted salary is between 28800 - 43200 £ per year.
Job summary
An exciting opportunity has arisen for a Hotel Services Supervisor to join our busy team within the Facilities department to support the Supervisory Team in providing service guidance and support to staff, quality and monitoring and improving efficiency within the Facilities departments and at ward and department level at Glanrhyd and Community sites.
The post holder will operate as Supervisor at Glanrhyd and Community sites managing all facilities services , to include catering, domestic services and porter driving, ensuring that services are delivered to agreed specification, resources are adequate and available, staffing levels are maintained.
Main duties of the job
Report to and work with the Facilities Team Leaders to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.
Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.
Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.
The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.
Welsh Skills Desirable:This post is advertised as Welsh Desirable. This doesn\’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn\’t \’fluency\’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click \”Apply now\” to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Person Specification
Knowledge & Experience
Essential
- Previous supervisory experience
- Experience in catering and domestic services
- Full uk manual driving licence
Desirable
- Level 3 or above catering qualification
- Experience and knowledge in cleaning services
- Good standard education
- Competent using word and excel
- Welsh Language Skills (Level 3 and above/B2).
Experience
Essential
- Communication Skills
- Working as a team
Desirable
- Healthcare setting experience
Person Specification
Knowledge & Experience
Essential
- Previous supervisory experience
- Experience in catering and domestic services
- Full uk manual driving licence
Desirable
- Level 3 or above catering qualification
- Experience and knowledge in cleaning services
- Good standard education
- Competent using word and excel
- Welsh Language Skills (Level 3 and above/B2).
Experience
Essential
- Communication Skills
- Working as a team
Desirable
- Healthcare setting experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Glanrhyd Hospital
Tondu Road
Bridgend
CF31 4LN
Employer\’s website
Locations
Hotel Services Supervisor employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Services Supervisor
✨Tip Number 1
Familiarise yourself with the specific standards and regulations that govern hotel services in a healthcare setting. Understanding NHS National Standards of Cleanliness and food safety policies will give you an edge during interviews.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in hotel services or similar environments. Be ready to discuss how you've successfully managed teams and maintained high service standards.
✨Tip Number 3
Network with current or former employees of Cwm Taf Morgannwg University Health Board. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about scenarios where you've had to manage staff, resolve conflicts, or ensure compliance with health and safety regulations.
We think you need these skills to ace Hotel Services Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hotel Services Supervisor position. Tailor your application to highlight relevant experience in hotel services or supervisory roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hotel services or similar supervisory positions. Mention specific achievements that demonstrate your ability to manage staff and maintain high standards.
Showcase Your Skills: Make sure to include skills that are essential for the role, such as leadership, training, compliance with health and safety regulations, and effective communication. Use examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know the Job Inside Out
Make sure you thoroughly understand the responsibilities of a Hotel Services Supervisor. Familiarise yourself with the specific duties mentioned in the job description, such as managing housekeeping services and ensuring compliance with health and safety regulations.
✨Demonstrate Leadership Skills
As a supervisor, you'll be leading a team of around 60 staff. Be prepared to discuss your previous experience in managing teams, resolving conflicts, and motivating staff. Share specific examples that highlight your leadership abilities.
✨Showcase Your Knowledge of Compliance
Understanding legislation and policies related to food safety and cleanliness is crucial. Be ready to talk about your knowledge of NHS standards and how you've ensured compliance in past roles. This will show your commitment to maintaining high standards.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced by the Hotel Services department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
