Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a team handling customer requests and providing accurate information.
- Company: Work with a respected local authority in South Yorkshire.
- Benefits: Earn £13.56 per hour and gain valuable public sector experience.
- Why this job: Be a brand ambassador for a new public service and thrive in a supportive team.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: This is a temporary full-time role with a rota pattern.
Sue Ross Recruitment are working on behalf of our client, a highly respected local authority, to recruit a Customer Service Agent on a temporary basis of 3 months. This is a full time role, working to a rota pattern. This is an exciting opportunity to join a public facing team representing a local authority. The successful candidate will act as a brand ambassador and voice for a new public service rollout within South Yorkshire. Key Responsibilities for the Customer Service Agent: * Handle incoming customer requests in a calm, polite manner * Deliver efficient and accurate information * Processing applications with accuracy and efficiency * Keeping CRM up to date * Answering all incoming calls and emails Candidate Requirements for the Customer Service Agent: * Previous experience within customer service environment * Great communication skills * High attention to detail What’s on Offer for the Customer Service Agent: * £13.56 per hour * Opportunity to gain experience within public sector * Supportive and professional team environment This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Customer Service Agent employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the local authority's services and recent initiatives. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in representing their brand.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you to handle incoming requests calmly and politely, which is crucial for this position.
✨Tip Number 3
Highlight any previous experience in customer service during your interview. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service in the past.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the team. This shows that you are thorough and engaged, which are key traits for a Customer Service Agent.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise your communication skills and attention to detail, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention how your skills align with the responsibilities of handling customer requests and processing applications efficiently.
Highlight Relevant Experience: In your application, provide specific examples of how you've successfully managed customer interactions in the past. This will demonstrate your ability to handle the role's demands.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled customer requests and resolved issues, as this will demonstrate your capability to manage similar situations in this role.
✨Demonstrate Effective Communication Skills
Since communication is key for a Customer Service Agent, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to convey information effectively.
✨Emphasise Attention to Detail
Given the importance of accuracy in processing applications and keeping the CRM updated, be ready to discuss how you ensure attention to detail in your work. You might want to provide examples of how you've caught errors or improved processes in past roles.
✨Research the Local Authority
Familiarise yourself with the local authority's services and values before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
