At a Glance
- Tasks: Assist in scheduling, customer management, and reporting for electronic security services.
- Company: Join a dynamic team focused on delivering top-notch electronic security solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative environment that values customer service and teamwork.
- Qualifications: Experience in tech or field-service environments is preferred; strong organisational skills are essential.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Operations Assistant – Electronic Security (Service, Maintenance & Installation) Role Summary: Support the Operations Manager and field teams to ensure seamless scheduling, customer management, parts coordination, and reporting to deliver outstanding service and profitability. Core Responsibilities: Scheduling & Dispatch Coordinate daily service, maintenance, and installation assignments. Adjust schedules for emergencies, technician delays, or rescheduling requests. Customer Liaison Serve as the initial point of contact for clients. Handle booking queries, status updates, and post‑service feedback. Parts & Inventory Coordination Monitor stock levels, generate parts requisitions, and liaise with suppliers. Ensure technicians have required equipment. Documentation & Reporting Create and process job sheets, service reports, and purchase orders. Maintain logs in the service CRM and help identify operational trends. Administrative Support Assist with invoicing, vendor documents, purchase orders. Aid in audits, process reviews, and service optimisation projects. Team Collaboration Keep technicians informed of updates or changes. Provide cover for other admin team members when required. Essential Qualifications & Skills: Prior experience in field‑service or tech environments (electronic security, alarms, CCTV, access control preferred). Exceptional planning, organisation, and time‑management capabilities. Technical comfort with service data and field‑based terminology. Proficient in CRM/scheduling tools, Microsoft Office (Excel/Outlook), and ideally SimPRO, AroFlo, or similar. Excellent professionalism in written and verbal communication. Problem‑solver who remains composed under pressure. Ideal Character Traits: Detail‑Oriented: No data or schedule oversight. Adaptable: Thrives in dynamic environments with changing priorities. Reliable & Discreet: Preferred for handling sensitive customer and contract details. Customer‑Focused: Puts client service excellence at the forefront. Proactive: Anticipates issues; recommends solutions. Team‑Oriented: Collaborates efficiently with field technicians and back‑office teams. Desirable Extras: Knowledge of electronic security products and service flows. Experience with field‑service scheduling systems (e.g. SimPRO). Certification/NVQ in business admin, service coordination or PRINCE2 Foundation
Operations Assistant employer: Workforce Recruitment
Contact Detail:
Workforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, like SimPRO or AroFlo. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in previous roles. Be ready to discuss these experiences in detail to demonstrate your fit for the Operations Assistant role.
✨Tip Number 3
Research common challenges faced in electronic security operations and think about how you would address them. This proactive approach will impress interviewers and show that you're already thinking like a member of the team.
✨Tip Number 4
Prepare to discuss your customer service philosophy and provide examples of how you've handled difficult situations with clients. Highlighting your customer-focused mindset will align well with the expectations for this role.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field-service or tech environments, especially in electronic security. Emphasise your planning, organisation, and time-management skills, as these are crucial for the Operations Assistant role.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the core responsibilities of the position. Mention your customer service experience and your ability to handle scheduling and coordination tasks effectively.
Showcase Technical Proficiency: If you have experience with CRM/scheduling tools or specific software like SimPRO or AroFlo, make sure to include this in your application. Highlight your comfort with service data and field-based terminology.
Demonstrate Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities, especially in high-pressure situations. This will demonstrate your capability to remain composed and proactive in dynamic environments.
How to prepare for a job interview at Workforce Recruitment
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to demonstrate your exceptional planning and organisation capabilities. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated tasks under pressure.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of CRM and scheduling tools, especially if you have experience with SimPRO or AroFlo. Mention any relevant software you've used in the past and how it helped you streamline operations.
✨Emphasise Customer Service Experience
Since this role involves liaising with clients, highlight your customer service skills. Share instances where you effectively handled client queries or feedback, showcasing your professionalism and ability to maintain composure in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached problem-solving in previous roles. Provide examples of how you anticipated issues and implemented solutions, particularly in dynamic environments where priorities shifted frequently.