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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while managing client relationships and expectations.
- Company: Integreon is a global leader in legal and business solutions, serving top firms and corporations.
- Benefits: Enjoy competitive salary, remote work options, and a dynamic team environment.
- Why this job: Join a collaborative culture where your impact on client success truly matters.
- Qualifications: 5+ years in customer success or account management, with SaaS experience required.
- Other info: Regular travel required; must be adaptable and possess strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Integreon Greater London, England, United Kingdom
Direct message the job poster from Integreon
We are seeking a Customer Success Manager based in the UK to drive customer satisfaction, retention, and growth. In this role, you will act as a trusted advisor to our clients, ensuring they maximize the value of their Contract Lifecycle Management (CLM) software solutions.
Key Responsibilities:
- Develop strong relationships with German and English-speaking clients, understanding their needs and business goals
- Drive product adoption and ensure customers achieve success with their CLM software.
- Provide strategic guidance, training, and best practices to enhance customer experience.
- Identify upsell and expansion opportunities in collaboration with Sales
- Act as the voice of the customer, liaising with internal teams to improve product and service offerings
Requirements:
- Proven experience in Customer Success, Account Management, or a similar client-facing role within SaaS (required).
- Experience with Contract Lifecycle Management (CLM) software (required).
- Strong communication and problem-solving skills.
- Ability to manage multiple accounts and build long-term client relationships
- Knowing an additional language is a plus
Company Information
Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.
We are One. We are On.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Legal
Industries
- Business Consulting and Services and Legal Services
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Customer Success Manager employer: Integreon
Contact Detail:
Integreon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Contract Lifecycle Management (CLM) software, as this is a key requirement for the role. Understanding how these systems work will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Showcase your experience with generative AI during networking opportunities or interviews. This skill is increasingly important for liaising with leadership and navigating meetings effectively, so be prepared to discuss how you've used it in past roles.
✨Tip Number 3
Build connections with current or former employees of Integreon on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles that led to customer retention and growth. Being able to share concrete examples will highlight your expertise and align with the responsibilities of the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management, especially within SaaS. Use specific examples that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with Contract Lifecycle Management (CLM) software and generative AI, as these are key requirements for the position.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly articulates your thoughts. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you can handle ambiguity and manage customer expectations effectively.
How to prepare for a job interview at Integreon
✨Understand the Role
Make sure you have a solid grasp of what a Customer Success Manager does, especially in the context of Contract Lifecycle Management (CLM) software. Familiarise yourself with the key responsibilities and how they align with customer satisfaction and retention.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer success or account management, particularly within SaaS environments. Highlight specific examples where you've driven customer satisfaction or growth, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've successfully navigated challenges or resolved customer issues. This role requires strong problem-solving abilities, so showcasing your situational agility will be crucial.
✨Communicate Effectively
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would manage relationships with clients and key stakeholders, emphasising your ability to influence and negotiate.
