Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while managing client relationships and expectations.
- Company: Integreon is a global leader in legal and business solutions, serving top firms and corporations.
- Benefits: Enjoy competitive salary, remote work options, and a dynamic team environment.
- Why this job: Join a collaborative culture where your impact on client success truly matters.
- Qualifications: 5+ years in customer success or account management, with SaaS experience required.
- Other info: Regular travel required; must be adaptable and possess strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Integreon Greater London, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Success Manager role at Integreon
Integreon Greater London, England, United Kingdom
Join to apply for the Customer Success Manager role at Integreon
Direct message the job poster from Integreon
Job Title Customer Success Manager – UK (7 roles)
Location London, United Kingdom
Reports to Senior VP – London
Salary Competitive
We are seeking Customer Success Managers based in the U K to drive customer satisfaction, retention, and growth. In this role, you will act as a trusted advisor to our clients, ensuring they maximize the value of their Contract Lifecycle Management (CLM) softwar e solutions.
Responsibilities include:
- Set the strategic tone, direction, and supervision of how the team works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with the client\’s issued process, policies and procedures.
- Support the customer success team to ensure quality execution that drives towards client’s business objectives and key metrics
- Management of customer expectations and be a focus point for customer issues
- Increase ARR across existing accounts through the execution of growth / upsell strategies
- Drive retention for each account through customer advocacy, increased usage and adoption strategies
- Travel onsite to conduct client business meetings and trainings as required
- Ensure that all projects are delivered on-time, within scope
- Track progress of any project plans to ensure customer satisfaction – escalate and resolve as appropriate
- Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor.
- Establish and maintain relationships with third parties/vendors
Required Skills/Abilities:
- 5+ years of experience in customer success or account management roles.
- Proven experience in Customer Success, Account Management, or a similar client-facing role within SaaS (required).
- Experience with Contract Lifecycle Management (CLM) software (required).
- Must have experience in generative AI – increasingly required to liaise properly with leadership and navigate meetings
- effectively.
- Excellent written and verbal communication skills
- Regular domestic travel is required with occasional international travel
- Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility,
- manage parallel efforts, and communicate effectively
- Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and
- internal stakeholders.
- Strong empathy for customers and their business challenges.
- Proven track record in the management of global service delivery operations
- Experience with Salesforce.com, JIRA, and other engagement tools is a strong plus.
- Excellent communication skills with customers and key executives.
- Ability to identify risks and dependencies and put in place plans to mitigate them.
- Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approach
- Strong understanding of customer lifecycle management and success metrics
Company Information
Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.
If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.
We are One. We are On.
Follow us
Visit us at
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Legal
-
Industries
Legal Services
Referrals increase your chances of interviewing at Integreon by 2x
Sign in to set job alerts for “Customer Success Manager” roles.
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
Principal Customer Success Manager (Contract)
Greater London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 months ago
Global Customer Success Manager (Hybrid)
London, England, United Kingdom 5 hours ago
London, England, United Kingdom 7 months ago
City Of Westminster, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 3 days ago
London, England, United Kingdom 4 hours ago
Greater London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
Customer Success Manager (Technical), UK
London, England, United Kingdom 48 minutes ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Success Manager employer: Integreon
Contact Detail:
Integreon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Contract Lifecycle Management (CLM) software, as this is a key requirement for the role. Understanding how these systems work will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Showcase your experience with generative AI during networking opportunities or interviews. This skill is increasingly important for liaising with leadership and navigating meetings effectively, so be prepared to discuss how you've used it in past roles.
✨Tip Number 3
Build connections with current or former employees of Integreon on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles that led to customer retention and growth. Being able to share concrete examples will highlight your expertise and align with the responsibilities of the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management, especially within SaaS. Use specific examples that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with Contract Lifecycle Management (CLM) software and generative AI, as these are key requirements for the position.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly articulates your thoughts. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you can handle ambiguity and manage customer expectations effectively.
How to prepare for a job interview at Integreon
✨Understand the Role
Make sure you have a solid grasp of what a Customer Success Manager does, especially in the context of Contract Lifecycle Management (CLM) software. Familiarise yourself with the key responsibilities and how they align with customer satisfaction and retention.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer success or account management, particularly within SaaS environments. Highlight specific examples where you've driven customer satisfaction or growth, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've successfully navigated challenges or resolved customer issues. This role requires strong problem-solving abilities, so showcasing your situational agility will be crucial.
✨Communicate Effectively
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would manage relationships with clients and key stakeholders, emphasising your ability to influence and negotiate.
