Parts Advisor

PARTS ADVISOR. Stephen James BMW is looking for an experienced and motivated Parts Advisor to join its team. If you have a passion for BMW and MINI and want to deliver exceptional customer experiences, then this is a great opportunity to develop your career with one of the world’s most admired brands in automotive. YOUR ROLE. As a Parts Advisor, you’ll play a vital role in ensuring seamless operations within our parts department that supports both the workshop and a retail counter. Your expertise in identifying and ordering the correct parts will help serve both internal and external customers, consistently exceeding expectations and delivering exceptional service. You will drive growth in all aspects of the parts business through direct selling, leveraging your knowledge of our stock, available products, and competitor offerings. Routine stock checks, proactive customer follow-ups, and strong relationships with suppliers and drivers will be integral to your success. The main duties of the role include: Liaise with customers both on the telephone and face-to-face, assisting to identify and source parts Ensure parts are correctly ordered to specification and checked on arrival Follow up with customers on the progress of parts and prices Maintain a tidy Parts department and workstation Conducting stock checks, maintaining accurate inventory, and proactively managing stock levels. YOUR PROFILE. Proven experience as a parts advisor, preferably in a franchised motor-trade environment. Strong customer service skills with a passion for helping others. Proficiency in using Kerridge/Drive and ETK systems. Excellent communication and interpersonal skills. Must be eligible to work in the UK ABOUT US. Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group, a larger private organisation leading in world-class automotive retail and aftermarket services. Our teams, whether in customer-facing roles or our workshop, are amazing. We’re passionate about making Stephen James a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry. SALARY AND HOURS. Basic Salary: £30,000 (depending on experience) OTE £36,000 per annum + Working hours are Monday – Friday, 8am – 6pm or 7am–5pm, and Saturdays 8am – 12.30pm on a rota basis (Saturdays to be paid as overtime) BENEFITS. Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our