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- Tasks: Help customers with their requests and ensure top-notch service every day.
- Company: Join Stark Supply Chain Solutions, a leading building materials distributor in Northern Europe.
- Benefits: Enjoy competitive salary, pension plan, discounts, and 34 days of holiday!
- Why this job: Be part of a friendly team that values great service and personal development.
- Qualifications: Customer service experience is essential; strong communication and organizational skills are a must.
- Other info: Flexible working hours available; this is a 12-month maternity cover contract.
The predicted salary is between 28800 - 43200 £ per year.
Are you based in the Hull area? Do you have a passion for working with people and delivering first class customer services? Do you have a car? Stark Supply Chain Solutions in Hull a leading building materials distributor in Northern Europe, is on the hunt for a Customer Experience Consultant who's as passionate about great service as we are. This is at least a 12 month fixed term maternity cover contract. Operating Hours Monday to Friday 8-5pm or 830 to 5pm *Part Time / Flexible working applicants welcomed Location: Timber Terminal King George Dock HULL Yorkshire HU9 5QE Key Responsibilities Accurate and timely completion of customer requests Prioritise the customer in all situations – ensuring we meet their needs and communicate effectively, helping us to become easier to do business with Liaise with the Category team to assist customer enquiries Ensure adherence to the companies SLA Work as a team to build a strong / robust customer service culture within SCS Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCR's etc Continuous development of self; look for training needs / opportunities Follow company processes to improve service to group customers Keep up to date with any changes in products, and company news Play role in company projects as required Support manager to achieve team objectives Flexibility to work across departmentsWhat's in it for you? Competitive Basic Salary Retirement Savings Plan (Pension) – with Legal & General Life Assurance – From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme 34 days holiday per yearRequired Skills and Experience Previous industry experience is preferred but not essential Previous Customer Services experience is essential Strong organisational skills, with the ability to prioritise work accordingly Excellent PC skills Strong communication skillsAbout us At Stark Supply Chain Solutions we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today
Customer Experience Consultant employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Make sure to highlight your passion for customer service during any conversations or interviews. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Tip Number 2
Familiarize yourself with Stark Supply Chain Solutions and their products. Understanding the company’s offerings will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 3
Showcase your flexibility and willingness to work across departments. This is a key aspect of the role, so be prepared to discuss how you can contribute to a collaborative team environment.
✨Tip Number 4
Prepare to discuss your organizational skills and how you prioritize tasks. Being able to manage multiple customer requests efficiently is crucial, so think of examples that illustrate your ability to stay organized under pressure.
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Consultant position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant customer service experience and skills. Emphasize your strong communication abilities and any previous roles that involved working with customers or in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've prioritized customer needs in past roles and how you can contribute to Stark Supply Chain Solutions' commitment to great service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jewson
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice articulating your thoughts clearly and concisely, as effective communication is key in this role.
✨Highlight Your Organizational Skills
Be ready to discuss how you prioritize tasks and manage your time effectively. Provide examples of how you've handled multiple responsibilities in a previous job.
✨Familiarize Yourself with the Company
Research Stark Supply Chain Solutions and understand their values and services. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission.
