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- Tasks: Manage customer relationships and drive new revenue opportunities in a dynamic sales environment.
- Company: Five9 is a leading cloud contact centre software provider, dedicated to enhancing customer experiences worldwide.
- Benefits: Enjoy a team-first culture, diversity, and opportunities for personal growth and innovation.
- Why this job: Be a trusted advisor while contributing to meaningful customer success and driving business growth.
- Qualifications: 8+ years in sales, preferably in CCaaS/SaaS, with a proven track record of exceeding targets.
- Other info: Five9 values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Mid-Market Account Director role at Five9
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Join to apply for the Mid-Market Account Director role at Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9\’s products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players – hungry, nimble, and intelligent – with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.
Key Responsibilities:
Customer Relationship Management
- Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges
Sales Strategy Development
- Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace
- Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\’s organization, and develop tailored approaches to capitalize on them
Upselling and Cross-selling
- Proactively identify opportunities to upsell additional Five9 products or services to existing customers
- Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center
- Develop and present compelling proposals that showcase the value of expanding their engagement with Five9
Market and Competitor Analysis
- Stay informed about industry trends, market dynamics, and competitor activities
- Use this knowledge to position Five9 as a leader and differentiate our offerings
Key Responsibilities (continued)
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional networking and cold-calling
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle from lead generation to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connection, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications:
- Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 – 3,000>
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Success selling at the C-level
- Documented track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Mid-Market Account Director employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Account Director
✨Tip Number 1
Familiarise yourself with Five9's products and services, especially their AI offerings. Understanding how these solutions can benefit customers will help you position yourself as a trusted advisor during discussions.
✨Tip Number 2
Network within the industry to build connections with potential clients and partners. Attend relevant events or webinars where you can meet decision-makers and showcase your expertise in customer relationship management.
✨Tip Number 3
Stay updated on market trends and competitor activities. This knowledge will not only help you in conversations but also allow you to develop tailored sales strategies that highlight Five9's unique value proposition.
✨Tip Number 4
Prepare to demonstrate your sales success stories, particularly those involving C-level executives. Highlighting your ability to close complex sales cycles will reinforce your suitability for the Mid-Market Account Director role.
We think you need these skills to ace Mid-Market Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in CCaaS or SaaS. Emphasise your track record of exceeding targets and any experience with C-level clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Mid-Market Account Director role at Five9. Discuss how your skills align with their values and how you can contribute to customer relationships and revenue growth.
Showcase Your Sales Strategy Skills: Provide examples of how you've developed and executed successful sales strategies in previous roles. Highlight your ability to identify growth opportunities and upsell products effectively.
Research Five9: Familiarise yourself with Five9's products, services, and market position. Understanding their AI offerings and how they improve efficiency in contact centres will help you stand out as a knowledgeable candidate.
How to prepare for a job interview at Five9
✨Research Five9 Thoroughly
Before the interview, make sure to dive deep into Five9's products, services, and company culture. Understanding their cloud contact centre software and how it stands out in the market will help you articulate how you can contribute to their success.
✨Showcase Your Sales Success
Prepare to discuss specific examples of your past sales achievements, especially those that demonstrate your ability to exceed targets. Highlight experiences where you've successfully managed customer relationships and driven revenue growth, as this aligns with the role's responsibilities.
✨Demonstrate Your Strategic Thinking
Be ready to talk about how you would develop a sales strategy for existing accounts. Think about how you can identify upselling opportunities and tailor approaches to meet customer needs, showcasing your ability to think critically and strategically.
✨Emphasise Team Collaboration
Since the role requires collaboration with the Five9 team, share examples of how you've worked effectively within a team in the past. Highlight your ability to communicate and coordinate with others to achieve common goals, which is essential in a fast-paced environment.
