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For Companies At a Glance
- Tasks: Ensure safety at venues, manage crowds, and provide excellent customer service.
- Company: FGH Security is dedicated to raising standards in the UK Private Security Industry since 2003.
- Benefits: Enjoy flexible pay access, discounts, ongoing training, and career progression opportunities.
- Why this job: Join a supportive team that values innovation and personal growth while keeping people safe.
- Qualifications: Must have an SIA Door Supervision Licence and experience in the night-time economy.
- Other info: Work weekend evenings at popular venues in Cardiff with a focus on teamwork and safety.
About The Role
Position: SIA Door Supervisor – Cardiff
Hourly Rate: £14.68 to £16.30 (inclusive of holiday pay)
Schedule: Weekend evening shifts
At FGH Security, our core values guide everything we do. We believe in \”Looking After Our Team\”, \”Giving Something Back\”, and striving to \”Be Great Today, Better Tomorrow\”.
We are seeking new Door Supervisors who embody these values to join our team in Cardiff, keeping people safe at venues like Albert\’s Schloss, Manahatta, Banyan, and BOX. Our highly trained security team ensures a seamless customer experience while maintaining safety and security.
Requirements:
- SIA Door Supervision Licence
- Experience as a Door Supervisor in the night-time economy (bars, pubs, clubs, etc.)
- Availability on Friday and Saturday evenings
Your Main Duties:
- Assess guest suitability and monitor behaviour according to policies and legal requirements
- Manage venue capacity and disperse crowds appropriately
- Patrol the venue and conduct occasional physical searches of guests
- Refuse entry or require guests to leave based on behaviour or house rules, which may require physical intervention
- Protect assets
- Report and record incidents, searches, and patrols
About You:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Smart appearance and impeccable personal presentation
- Ability to de-escalate conflicts confidently
- Vigilant with a keen eye for detail regarding security risks
During screening, you must be able to provide evidence of 5 years of employment/education history and references promptly upon request.
About Us
FGH Security, founded in 2003, aims to raise standards within the UK Private Security Industry. Our mission is KEEPING PEOPLE SAFE across various sectors while caring for our staff and improving the employee and customer experience. We foster a culture of innovation, learning, and career progression.
FGH Benefits and Welfare:
- Access to up to 50% of earned wages before payday
- Modern software for shift scheduling, communication, and document access
- Discounts at retailers, gyms, and more
- Financial guidance
- Ongoing training and development opportunities, including qualifications and career progression
- Variety of deployments across sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to fair treatment of all team members and potential team members, regardless of race, gender, religion, sexual orientation, responsibilities, age, disability, or background.
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Door Supervisor - Cardiff employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Supervisor - Cardiff
✨Tip Number 1
Familiarise yourself with the venues mentioned in the job description, like Albert's Schloss and Manahatta. Understanding their atmosphere and clientele can help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Highlight any previous experience in the night-time economy when networking or speaking to current employees. This can give you an edge and show that you understand the unique challenges of working in bars and clubs.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully de-escalated conflicts or managed difficult situations. This will showcase your problem-solving skills and ability to maintain a safe environment.
✨Tip Number 4
Make sure to emphasise your commitment to customer service during conversations with potential employers. FGH Security values excellent customer service, so demonstrating this trait can set you apart from other candidates.
We think you need these skills to ace Door Supervisor - Cardiff
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Door Supervisor. Familiarise yourself with the specific duties mentioned in the job description, such as managing venue capacity and conducting physical searches.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have as a Door Supervisor or in the night-time economy. Mention specific venues you've worked at and any relevant skills, such as conflict de-escalation and customer service.
Showcase Your Values: FGH Security values individuals who embody their core principles. In your application, reflect on how you align with their values of 'Looking After Our Team' and 'Giving Something Back'. Use examples from your past experiences to illustrate this.
Prepare for Screening: Be ready to provide evidence of your employment and education history for the last five years, along with references. Ensure that you have all necessary documentation organised and accessible for when it is requested during the screening process.
How to prepare for a job interview at FGH Security
✨Showcase Your Customer Service Skills
As a Door Supervisor, excellent customer service is key. Be prepared to share examples of how you've handled difficult situations in the past, demonstrating your ability to de-escalate conflicts and maintain a positive atmosphere.
✨Dress to Impress
First impressions matter! Ensure you present yourself smartly and professionally. A well-groomed appearance reflects your commitment to the role and aligns with the company's values of impeccable personal presentation.
✨Know the Venue and Its Policies
Familiarise yourself with the venues you'll be working at, such as Albert's Schloss and Manahatta. Understanding their specific policies and crowd management strategies will show your dedication and preparedness during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as refusing entry or managing a crowd. Think through your responses in advance, focusing on your problem-solving skills and ability to act confidently under pressure.
