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For Companies At a Glance
- Tasks: Support customers via phone, email, and social media while ensuring compliance and security.
- Company: BrighterBox is a fast-growing fintech revolutionising travel spending with innovative solutions.
- Benefits: Enjoy 25 days holiday, private health insurance, and a chance to make an impact.
- Why this job: Join a dynamic team with real growth potential in a rapidly expanding industry.
- Qualifications: Proactive mindset, attention to detail, and customer support experience preferred but not required.
- Other info: Entry-level position with opportunities for advancement in a vibrant work culture.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Fintech Customer Ops & Compliance Associate
Join to apply for the Fintech Customer Ops & Compliance Associate role at BrighterBox
Fintech Customer Ops & Compliance Associate
Join to apply for the Fintech Customer Ops & Compliance Associate role at BrighterBox
Get AI-powered advice on this job and more exclusive features.
This range is provided by BrighterBox. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.
The Role
You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you.
What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
- 25 days holiday + bank holidays
- Private health insurance
- A fast-growing fintech where you can make an impact
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Legal, Customer Service, and General Business
-
Industries
Financial Services, Legal Services, and Banking
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Fintech Customer Ops & Compliance Associate employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Ops & Compliance Associate
✨Tip Number 1
Familiarise yourself with the fintech landscape, especially around customer operations and compliance. Understanding the latest trends and regulations in this sector will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your proactive mindset, which is crucial for this role.
✨Tip Number 3
Network with professionals in the fintech industry, particularly those involved in customer operations and compliance. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research BrighterBox's specific products and services, especially their travel debit card. Being knowledgeable about what they offer will allow you to tailor your conversations and show genuine interest in the company.
We think you need these skills to ace Fintech Customer Ops & Compliance Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Fintech Customer Ops & Compliance Associate role. Highlight your relevant skills and experiences that align with customer support, compliance, and risk management.
Tailor Your CV: Customise your CV to reflect the specific requirements mentioned in the job description. Emphasise any experience you have in customer support, especially within fintech or compliance, and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of the company's mission. Mention how your proactive mindset and attention to detail can contribute to their customer operations team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BrighterBox
✨Understand the Fintech Landscape
Familiarise yourself with the fintech industry, especially how it relates to customer operations and compliance. Knowing the latest trends and challenges in the sector will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you provided exceptional customer support. Highlight any specific situations where you resolved issues or improved customer satisfaction, as this role heavily focuses on customer interactions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. The company is looking for a proactive mindset, so share instances where you identified problems and implemented effective solutions, particularly in fast-paced environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and growth plans. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
