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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing multinational insurance programmes from start to finish.
- Company: QBE is a global insurer with a mission to create a resilient future.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Why this job: Join a dynamic team where you can grow your career and make a real impact.
- Qualifications: Experience in multinational insurance and strong communication skills are essential.
- Other info: Hybrid work options available; be part of an inclusive and diverse workplace.
The predicted salary is between 28800 - 36480 £ per year.
Join to apply for the Multinational Service Expert role at QBE Europe
1 month ago Be among the first 25 applicants
Join to apply for the Multinational Service Expert role at QBE Europe
London or Chelmsford
At QBE, our purpose is to
enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
Primary Details
Time Type: Full time
Worker Type: Employee
Multinational Service Expert
Permanent (Hybrid)
London or Chelmsford
At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The opportunity
We’re on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time, permanent position based in either our Chelmsford or London office.
This is more than just process work- it’s your chance to be the face of our business, working directly with brokers and top-tier clients. You’ll be part of something fresh, exciting, and full of potential, with the support and encouragement to grow your career in a collaborative environment where anything is possible.
Your New Role
As a Multinational Servicing Executive, you’ll be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle – from quote and bind to policy admin and cashflow management.
You’ll report into the Multinational Service Manager and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. You’ll also work closely with Producing Underwriting teams on both new business pitches and renewals, providing regular updates and solving problems as they arise.
Main responsibilities:
- Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes.
- Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.
- Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment.
- Prepare and manage programme documentation, including new and renewal information, mid-term changes, and local underwriting input.
- Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
- Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.
- Oversee local payments and central collections to maintain a healthy cash position.
- Use appropriate tools to calculate and allocate taxes accurately across premium distributions.
- Monitor and analyse the performance of multinational programmes, identifying areas for improvement.
- Support continuous improvement initiatives, including peer reviews, audits, and mentoring colleagues as a subject matter expert.
About You
This is a dynamic, exiting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If you’re a team player with a desire to learn and grow who builds relationships easily, this is the role for you.
Skills you\’ll need:
- Experience in servicing Multinational insurance Programmes from working within General Insurance
- Great understanding of the regulatory and legal aspects of territorial insurance covers and best practice methodologies
- A collaborative mindset with clear and thoughtful communication skills—both written and verbal—and the confidence to ask questions and interpret information effectively.
- A naturally organised approach, with the ability to manage your time, prioritise tasks, and stay focused when juggling multiple pieces of work.
- A curious and analytical way of thinking, with great attention to detail and the ability to work through challenges using insight and initiative.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best – QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Adaptability, Administration Management, Analytical Thinking, Cash Management, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Intentional collaboration, Managing performance, Risk Management, Stakeholder Management, Team Management
How to Apply:
To submit your application, click \”Apply\” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Multinational Service Expert employer: QBE Europe
Contact Detail:
QBE Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multinational Service Expert
✨Tip Number 1
Familiarise yourself with the multinational insurance landscape. Understanding the regulatory and legal aspects of territorial insurance covers will give you an edge in discussions with potential employers, showcasing your knowledge and commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in multinational servicing. Attend industry events or join relevant online forums to connect with others and gain insights that could help you stand out during interviews.
✨Tip Number 3
Demonstrate your collaborative mindset by engaging in team projects or volunteer opportunities that require effective communication and problem-solving skills. This experience can be invaluable when discussing your ability to work with various stakeholders at QBE.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance sector, particularly those affecting multinational programmes. Being able to discuss these topics during your interview will show your enthusiasm for the role and your proactive approach to learning.
We think you need these skills to ace Multinational Service Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multinational insurance programmes. Use specific examples that demonstrate your understanding of the regulatory and legal aspects of insurance covers.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to QBE and how your skills align with the role of Multinational Service Expert. Mention your collaborative mindset and communication skills, as these are key for the position.
Highlight Relevant Skills: Emphasise skills such as analytical thinking, stakeholder management, and conflict resolution in your application. These are crucial for the role and will help you stand out.
Show Enthusiasm for Continuous Improvement: Mention any experiences or initiatives where you've contributed to process improvements or mentoring others. This aligns with QBE's focus on continuous improvement and collaboration.
How to prepare for a job interview at QBE Europe
✨Understand Multinational Insurance
Make sure you have a solid grasp of multinational insurance programmes. Familiarise yourself with the regulatory and legal aspects, as well as best practices in the industry. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Multinational Service Expert, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully collaborated with teams or clients in the past. Highlight your ability to convey complex information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and initiative.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if QBE is the right fit for you.
