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- Tasks: Assist in managing daily spa operations and support team development.
- Company: Join the award-winning Old Course Hotel, a luxury resort focused on wellbeing.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Be part of a stunning spa transformation and create unforgettable guest experiences.
- Qualifications: Previous therapist experience and excellent interpersonal skills required.
- Other info: Flexible hours with opportunities for career growth in a prestigious setting.
The predicted salary is between 25000 - 29000 £ per year.
About Us
At the heart of the world’s greatest golfing destination,the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winningresort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort& Spa is a privately owned resort, priding ourselves on deliveringpersonalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part ofthe Old Course Hotel, Golf Resort & Spa. With a stunning transformation ofour Kohler Waters Spa underway and set to unveil in late summer, we’repreparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guestwellbeing, you’ll have the opportunity to help shape unforgettable moments in abeautifully reimagined space. Whether through delivering our signaturetreatments, sharing expert product knowledge, or creating warm, welcoming guestinteractions, your role will be essential in bringing our refreshed vision tolife.
We’re proud to be employer of choice – hiring forpersonality and nurturing potential. With comprehensive training on ourtreatments, clear pathways for career growth, and a supportive leadership team,you’ll be empowered to thrive at one of Scotland’s most iconic luxurydestinations.
About the Role
We have an exciting opportunity to join our team as a SpaAssistant Manager. In this role you will be responsible for ensuring theoutstanding Kohler Waters Spa operation on a da-to-day basis.
You will support and assist the Spa Manager in monitoringthe Spa Therapists and Spa Receptionists in their team targets and creating amotivational and supporting environment within which our associates may thrive.You will be a role model who exhibits professionalism and outstanding productknowledge.
You will be enthusiastic and proactive in supporting currentand new team members in their training and development, alongside the dailyrunning of the department and helping Kohler Waters Spa to achieve targets.
Your responsibilities will include;
- Exceed Resident and Guest expectations of Spa treatments and services
- Establish and develop a highly motivated, proactive team with the highest ethical standards that delivers a cost effective and quality-oriented service product.
- Ensure continuous training is provided to the team and working closely with Spa vendors, organising training according to the staff needs.
- Work with the Senior Therapists to ensure high quality standards and maintained. Focus on attention to detail regarding all spa treatments ensuring they are always consistent to our vision and that expected within a five red star property. This will include training, service evaluations, and suggestions for improvement and employee feedback.
- Be fully conversant with all Spa services and facilities to be able to make helpful recommendations, and to be able to up-sell Spa services and cross sell spa products
- Oversee and ensure the smooth day-to-day running of the Spa
- Provide direct support to the Spa Management Team when required. This may include deputising in their absence, assisting with guest complaint handling, problem solving.
- To oversee the booking of treatments and ensure that treatments are sensibly allocated to each therapist and that the staffing rota is always suitable to ensure treatments are carried out smoothly and on time. Being conscious of labour cost and labour control on day-to-day basis.
- Work to meet the demands of the business, involving the working of unsociable hours with the flexibility to cover shifts due to staff shortages.
- Assist with researching, analysing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
- Conduct monthly physical retail and professional inventory
- Assist the Spa Manager with administrative duties.
To be successful in this role you will have the followingqualities and experience:
- Previous Therapist experience being fully trained and confident in all spa treatments.
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
Hours
Permanent Full Time, 40hrs per week
5 days out of 7
Monday – Sunday
Salary
£30,000- £35,000
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equalopportunities employer. We aim to ensure that no job applicant, employee, orworker is discriminated against on the grounds of protected characteristics.
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Assistant Spa Manager employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa's offerings and unique selling points. Understanding their signature treatments and wellness philosophy will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of the Old Course Hotel, Golf Resort & Spa. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlighting your ability to create a supportive environment will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your experience with training and development. The role requires supporting team members, so showcasing your commitment to continuous learning and mentorship will set you apart.
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the spa and wellness industry. Emphasise any previous roles where you managed teams or provided exceptional customer service, as these are key for the Assistant Spa Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellness and guest satisfaction. Mention specific experiences that demonstrate your ability to lead a team and maintain high standards, aligning with the values of the Old Course Hotel, Golf Resort & Spa.
Showcase Your Knowledge: Demonstrate your understanding of spa treatments and services in your application. Mention any specific training or certifications you have, and how they will contribute to the success of the Kohler Waters Spa.
Highlight Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application of how you've successfully interacted with diverse groups of people and resolved conflicts, ensuring a positive experience for guests and team members alike.
How to prepare for a job interview at Sterling Kohler
✨Showcase Your Spa Knowledge
Make sure to brush up on your knowledge of spa treatments and services. Be prepared to discuss specific treatments you have experience with and how they can benefit guests. This will demonstrate your expertise and passion for the role.
✨Emphasise Team Leadership Skills
As an Assistant Spa Manager, you'll need to lead and motivate a team. Share examples from your past experiences where you've successfully managed or trained others, highlighting your ability to create a supportive and productive environment.
✨Demonstrate Customer Service Excellence
The Old Course Hotel prides itself on delivering exceptional guest experiences. Prepare to discuss how you would handle guest complaints or difficult situations, showcasing your commitment to ensuring every guest leaves satisfied.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage day-to-day operations. Think about potential challenges in a spa setting and how you would address them effectively.
