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For Companies At a Glance
- Tasks: Engage with clients, showcase Twilio's tech, and solve their communication challenges.
- Company: Twilio is revolutionising communications, empowering developers globally from a remote-first culture.
- Benefits: Enjoy competitive pay, generous time off, wellness leave, and a supportive work environment.
- Why this job: Join a vibrant team making a global impact while developing your skills in a dynamic role.
- Qualifications: 3+ years in technical pre-sales, strong understanding of voice protocols, and coding experience required.
- Other info: Remote role based in the UK with 35% travel for meaningful connections.
The predicted salary is between 36000 - 60000 £ per year.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Solutions Engineer for our Twilio Communications EMEA team.
About the job
The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.
Responsibilities
In this role, you’ll:
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
- Backend (Java, C#, Node.js, Python or PHP)
- Web (JS, React)
- Experience with designing and consuming REST APIs
- Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
- Experience with automation, cloud-native development and skills with a major cloud platform.
- Experience with sales methodologies
- Fluency in additional languages (French or German) a plus.
Location
This role will be remote and based in the UK.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\’s why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you\’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\’t what you\’re looking for, please consider other open positions .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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Solutions Engineer (French Speaker) Remote - United Kingdom employer: Twilio
Contact Detail:
Twilio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (French Speaker) Remote - United Kingdom
✨Tip Number 1
Familiarise yourself with Twilio's products and services. Understanding the nuances of their Customer Engagement Platform will allow you to speak confidently about how these solutions can meet customer needs during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in areas like VoIP, SIP, and REST APIs. Being able to demonstrate your technical expertise will be crucial in building trust with potential clients and showcasing your problem-solving abilities.
✨Tip Number 3
Practice your storytelling skills. As a Solutions Engineer, you'll need to communicate complex technical concepts to both technical and non-technical audiences. Crafting engaging narratives around your past experiences can help you stand out.
✨Tip Number 4
Network with current or former Twilio employees. They can provide valuable insights into the company culture and the specific expectations for the Solutions Engineer role, which can help you tailor your approach during the interview process.
We think you need these skills to ace Solutions Engineer (French Speaker) Remote - United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical pre-sales roles, particularly in CPaaS, SaaS, or Telecom. Emphasise your understanding of voice protocols and your coding skills in languages like Java, Python, or Node.js.
Craft a Compelling Cover Letter: In your cover letter, showcase your storytelling ability and how you can communicate complex topics to both technical and non-technical audiences. Mention specific examples of how you've built relationships with clients and solved their challenges.
Highlight Language Skills: Since fluency in French is a plus for this role, make sure to mention your language skills prominently. If you have experience working in multilingual environments, include that as well.
Showcase Problem-Solving Skills: Provide examples in your application of how you've creatively solved problems in previous roles. This could be through successful project implementations or innovative solutions you've developed for clients.
How to prepare for a job interview at Twilio
✨Understand Twilio's Products
Before the interview, make sure you have a solid understanding of Twilio's Customer Engagement Platform and its various products. Familiarise yourself with how these solutions can solve customer challenges, as this will help you articulate their value during discussions.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like VoIP, SIP, and REST APIs. You might be asked to demonstrate your coding skills or explain technical concepts, so brush up on relevant programming languages and cloud platforms.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and creativity. Think of examples from your past experiences where you successfully navigated complex customer needs or technical challenges, and be ready to share these stories.
✨Practice Your Communication Skills
As a Solutions Engineer, you'll need to communicate effectively with both technical and non-technical audiences. Practice explaining complex topics in simple terms, and be ready to engage in discussions that showcase your storytelling abilities.
