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- Tasks: Join our team to provide top-notch customer service and solve problems for the public.
- Company: We're a large national business with a positive, award-winning work culture.
- Benefits: Enjoy hybrid working options, full training, and potential overtime pay.
- Why this job: This role offers a supportive environment and the chance to grow your skills.
- Qualifications: Looking for reliable individuals with customer service experience and a can-do attitude.
- Other info: Positions available immediately; interviews start on November 20th.
Customer Services – weekdays and weekend shifts included * 6 vacancies available * Full-time – hybrid working policy for late and weekend shifts * Temp to Perm contract * Start date – 4th February 2025 * Onsite working We are recruiting for customer services vacancies in the North Manchester / Oldham area, all of which are focused on customer services and delivering a first-class solutions-based service. You’ll enjoy helping the general public and problem-solving. The company is a large national business that employs thousands across the UK. You will be given lots of training and support to do your role in a supportive environment. The company prides itself on having a positive and engaging work culture, winning multiple awards. * We have immediately available positions with interviews taking place from 20th November * We have inbound customer service-focussed work with some data entry. * You will be answering customer queries and answering service lead queries. * The role is Monday – Friday with occasional weekend shifts (Sat or Sunday) * Working hours are 3 different shifts working 7.5 hours per day, between 8 am – 8 pm. There is also some weekend work, working 1 in 3 weekends (days in the week then rota’d off and weekends are home-based) * You will receive full training and support from an existing team. * This is mainly an office-based role with some home-working We are looking for reliable people with some experience in Contact Centre / Office / Customer Service work experience – we are flexible as it’s more about the person and your ‘can-do’ attitude and willingness to learn. We have long-term temporary contracts or temp-to-perm contracts available. Key skills needed: * Customer services * Flexible to working patterns * Working to targets/deadlines * Strong written, grammar, and verbal communication * Problem-solving * Teamwork This would suit someone local to Oldham, the starting salary is £11.44 per hour on a 37.5-hour working week. On occasion there is overtime available, and x1.5 at £17.16 per hour The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data by the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all records of your data
Customer Services employer: Prescient Recruitment Group Ltd
Contact Detail:
Prescient Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarize yourself with the company's values and culture. Since the company prides itself on a positive work environment, showing that you align with their values during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Highlight specific examples where you successfully solved problems or provided excellent service, as this role is focused on delivering first-class solutions.
✨Tip Number 3
Be ready to demonstrate your flexibility regarding working hours. Since the role includes shifts during weekdays and weekends, expressing your willingness to adapt to different schedules will be beneficial.
✨Tip Number 4
Practice your communication skills. Strong verbal and written communication is key in customer service roles, so consider doing mock interviews or role-playing scenarios to enhance your confidence.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services position. Understand the key responsibilities, required skills, and the working environment to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact center roles. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Show Your Flexibility: Since the role requires flexibility with working hours, mention your availability for different shifts, including weekends. This shows that you are adaptable and willing to meet the company's needs.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Highlight your 'can-do' attitude and willingness to learn, as these traits are highly valued by the employer.
How to prepare for a job interview at Prescient Recruitment Group Ltd
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully resolved customer issues or provided exceptional service.
✨Demonstrate Flexibility
Since the role requires flexibility with working hours, be prepared to discuss your availability and willingness to work different shifts, including weekends. This shows that you are adaptable and ready to meet the company's needs.
✨Emphasize Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and solve problems effectively. The company values a solutions-based approach, so showcasing your problem-solving skills will be beneficial.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you make a positive impression during the interview.
