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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage fleet resources effectively.
- Company: Join Hertz, a global leader in vehicle rental with a strong reputation for excellence.
- Benefits: Enjoy 33 days holiday, quarterly bonuses, and support for further education.
- Why this job: Be part of a dynamic team that values diversity and offers career growth opportunities.
- Qualifications: Customer service experience is essential; supervisory experience is a plus.
- Other info: Hertz promotes a drug-free workplace and values unique perspectives.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Branch Supervisor – Fixed Term Contract – 12 months
Join to apply for the Branch Supervisor – Fixed Term Contract – 12 months role at Hertz Car Sales
Branch Supervisor – Fixed Term Contract – 12 months
1 month ago Be among the first 25 applicants
Join to apply for the Branch Supervisor – Fixed Term Contract – 12 months role at Hertz Car Sales
Job Description
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
Job Description
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
- Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
- Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
- Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
- Actively plans fleet volumes and labour resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits: Fueling your journey
- Quarterly bonus scheme
- 33 days holidays (this includes Bank Holidays)
- Pension scheme – we contribute up to 8% of your salary so you save more
- Dental cover, travel insurance, Air Lounge pass and more
- Income protection as part of our enhanced pension scheme
- Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Essential Requirements
Your skills: Stand out from the fleet
- Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Automotive
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Branch Supervisor employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to creating a friendly and welcoming experience will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Research local market dynamics relevant to the car rental industry. Being able to discuss how you would identify and capitalise on sales opportunities in your area will show your proactive mindset and understanding of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in the past. Highlighting your experience in motivating staff and celebrating their achievements will resonate well with the expectations for team management in this role.
✨Tip Number 4
Brush up on your financial acumen. Be ready to discuss how you've contributed to profitability in previous roles, as this will be crucial in demonstrating your capability to manage P&L effectively.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise any supervisory roles you've held and how you motivated teams to achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the rental car industry. Mention specific examples of how you've successfully managed teams or improved financial performance in previous roles.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to resolve escalated issues effectively. Highlight any tools or methods you've used to enhance customer satisfaction.
Highlight Financial Acumen: Discuss your experience with P&L management and how you've contributed to profitability in past positions. This will show your understanding of the financial aspects of the role.
How to prepare for a job interview at Hertz Car Sales
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in the past and how you can create a welcoming experience for customers.
✨Demonstrate Your Sales Acumen
Highlight your selling skills during the interview. Discuss how you've identified and maximised revenue opportunities in previous roles, and be ready to explain your understanding of local market dynamics.
✨Emphasise Team Management Experience
Talk about your previous supervisory roles and how you've motivated teams. Share examples of how you've celebrated team successes and provided feedback to foster a performance-driven culture.
✨Prepare for Problem-Solving Scenarios
Expect questions on how you would handle escalated customer issues. Prepare to discuss specific tools and methods you've used in the past to resolve problems effectively and maintain customer satisfaction.
