Software Engineering Manager - Loyalty
Software Engineering Manager - Loyalty

Software Engineering Manager - Loyalty

Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic software engineering team to deliver innovative solutions for millions of customers.
  • Company: Join M&S, a beloved brand committed to ethical values and digital transformation.
  • Benefits: Enjoy 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
  • Why this job: Be part of a culture that values creativity, collaboration, and personal growth in tech.
  • Qualifications: Experience in software engineering, team leadership, and a passion for innovation required.
  • Other info: M&S is dedicated to inclusivity and offers support throughout the recruitment process.

The predicted salary is between 43200 - 72000 £ per year.

As part of the M&S Software Engineering team, you’ll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company’s core and technology leaders that truly understand software engineers and engineering, it’s an exciting time as we’re redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator.

We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams – designing, building, releasing, and maintaining products. Working as an equal partner with the Product and Delivery you will deliver sophisticated and robust solutions to solve daring problems for our customers.

You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. We are looking for people to join our community of engineers to drive this transformation, build a modern digital ecosystem using exciting technologies and do the best work of their careers. The M&S Loyalty Offers team is responsible for building tools to integrate new personalized Offers and Mission Based Rewards into the customer experience. We work with data scientists to allocate & personalize offers, we work closely with the core loyalty platform team to progress offers and missions based on customer activity & purchases.

What You\’ll Do

The Software Engineering Manager role is the embodiment of ‘solving problems through technology’ with key responsibilities as follows:

  • Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects.
  • Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables.
  • Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team\’s technical roadmap and support the product management team to prioritise it against the commercial roadmap.
  • Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs.

Who You Are

  • Previous polyglot hands-on senior software engineer
  • Experience working on highly scalable software solutions across web or backend
  • Extensive background in software engineering with several years’ experience in a variety of systems and technologies
  • Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.
  • Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies,
  • Promoter of DevOps: you build it, you run it.

Tech Stack

M&S uses a variety of technologies including;

  • Java, Spring, SpringBOOT, Micronaut
  • React, Next.js, Typescript, Angular
  • Azure Cloud, Kubernetes, Dynatrace (observability)
  • SQL Server, MongoDB
  • Ignite, Redis

What’s In It For You

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

  • 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
  • Competitive holiday allowance with the option to buy more
  • Discretionary bonus schemes linked to your performance and ours
  • Strong pension and life assurance to help plan for the future
  • Tailored induction and training to support your development from day one
  • Exclusive perks and savings through our M&S Choices portal
  • Market-leading family policies, including parental, adoption and neonatal leave
  • 24/7 wellbeing support, including virtual GP access and mental health services
  • One paid volunteer day a year to support a cause that matters to you

Everyone’s Welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Software Engineering Manager - Loyalty employer: Marks & Spencer Plc

Joining M&S as a Software Engineering Manager means becoming part of a historic brand that values ethical practices and innovation. With a strong focus on employee development, competitive benefits including a generous pension scheme, and a culture that promotes collaboration and inclusivity, you will have the opportunity to thrive in a dynamic environment while making a meaningful impact on millions of customers. Our commitment to well-being and work-life balance, alongside exciting career growth prospects, makes M&S an exceptional employer for those looking to excel in their careers.
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Contact Detail:

Marks & Spencer Plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Software Engineering Manager - Loyalty

✨Tip Number 1

Familiarise yourself with M&S's core values and mission. Understanding their commitment to ethical practices and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Highlight your experience in building and leading high-performing teams. Be prepared to discuss specific examples of how you've fostered collaboration and innovation within your previous teams, as this is crucial for the role.

✨Tip Number 3

Stay updated on the latest technologies mentioned in the job description, such as Java, Kotlin, and Azure. Being able to speak knowledgeably about these technologies and how they can be leveraged in a retail context will set you apart.

✨Tip Number 4

Prepare to demonstrate your understanding of Agile methodologies and how you've successfully implemented them in past projects. This will show your capability to oversee project delivery effectively, which is a key responsibility of the role.

We think you need these skills to ace Software Engineering Manager - Loyalty

Team Management
Agile Delivery
Technical Leadership
Quality Assurance
Software Engineering Best Practices
Cloud Technologies (Azure)
Java / Kotlin Programming
GraphQL Federation
DevOps Principles
Testing Strategies
Interpersonal Skills
Analytical Skills
Problem-Solving Skills
Excellent Communication Skills
Servant Leadership

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in software engineering and team management. Emphasise your hands-on experience with technologies like Java, Kotlin, and cloud platforms such as Azure, as well as your leadership skills.

Craft a Compelling Cover Letter: In your cover letter, express your passion for software engineering and your alignment with M&S's values. Discuss how your experience in building and leading high-performing teams can contribute to their ambitious goals.

Showcase Your Technical Expertise: Be specific about your technical skills and experiences. Mention any projects where you drove the adoption of standards or methodologies, and how you’ve improved software quality in previous roles.

Highlight Soft Skills: M&S values excellent communication and interpersonal skills. Provide examples of how you've successfully led teams, facilitated collaboration, and influenced stakeholders at various levels.

How to prepare for a job interview at Marks & Spencer Plc

✨Showcase Your Technical Expertise

As a Software Engineering Manager, it's crucial to demonstrate your technical knowledge. Be prepared to discuss your experience with various programming languages, particularly Java and Kotlin, and how you've applied them in previous projects. Highlight any innovative solutions you've implemented and be ready to explain your thought process.

✨Emphasise Team Management Skills

This role requires strong leadership abilities. Share examples of how you've built and mentored high-performing teams in the past. Discuss your approach to fostering collaboration and innovation within your team, and how you handle conflicts or challenges that arise.

✨Demonstrate Agile Delivery Experience

Since the position involves overseeing software project delivery, be ready to talk about your experience with Agile methodologies. Provide specific examples of how you've managed project timelines, risks, and dependencies, and how you've ensured alignment with business objectives.

✨Communicate Effectively

Excellent communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to communicate with both technical and non-technical stakeholders. Be prepared to discuss how you've influenced decisions at senior levels in previous roles.

Software Engineering Manager - Loyalty
Marks & Spencer Plc
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