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For Companies At a Glance
- Tasks: Engage with customers online, ensuring they receive top-notch service and support.
- Company: Join a leading name in the automotive industry, known for excellence and innovation.
- Benefits: Enjoy 25 days holiday, wellness programmes, discounts, and professional development opportunities.
- Why this job: Be part of a dynamic team that values growth, customer experience, and your passion for cars.
- Qualifications: Experience in sales or customer service is preferred; strong communication and IT skills are essential.
- Other info: Flexible working hours with opportunities for coaching and career advancement.
The predicted salary is between 24000 - 34000 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. Working hours are 8:30am to 6pm, Monday to Friday, with one day a week working until 6:30pm. You will also be required to work every other weekend, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays with a day off during the week. OTE up to £34,250 plus benefits. Role and responsibilities to include: To contact customers who enquire via the Mercedes-Benz website within given timescales Identify customer requirements and pass on leads to the Sales Team for follow up Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed Accurately administer details of conversations on our Dealer Management System Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy To promote other services and products as appropriate What we are looking for: Ideally someone with experience in dealership sales and aftersales environments. The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS Good administrational knowledge Able to demonstrate a track record of achievement in both sales and customer service Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner Is able to engage customers and build relationships Has a genuine interest and passion for the motor industry, keeping abreast of developments Is numerate and analytical with strong attention to detail and possesses intermediate IT skills Embraces new ideas and thinking; eager to learn and develop their self In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get: 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its products. Understanding the latest models, features, and industry trends will help you engage customers more effectively and demonstrate your genuine interest in the motor industry.
✨Tip Number 2
Practice your communication skills, both over the phone and via email. Since this role requires professional interaction with customers, being articulate and courteous will set you apart from other candidates.
✨Tip Number 3
Get comfortable with using Dealer Management Systems. If you have experience with similar systems, brush up on your skills; if not, consider taking a short course or tutorial to understand how they work, as this will be crucial for the role.
✨Tip Number 4
Showcase your sales achievements and customer service experiences during interviews. Be ready to discuss specific examples where you've successfully engaged customers or met sales targets, as this will highlight your suitability for the Digital Sales Advisor position.
We think you need these skills to ace Digital Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in dealership environments. Use specific examples that demonstrate your ability to engage customers and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor industry and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as using Dealer Management Systems and maintaining data accuracy.
Highlight Key Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to build relationships with customers. These are crucial for providing the 'Best Customer Experience' as mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Listers
✨Showcase Your Customer Service Skills
As a Digital Sales Advisor, your ability to engage with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, highlighting how you resolved issues and built relationships.
✨Familiarise Yourself with the Brand
Research Mercedes-Benz and its products thoroughly. Understanding the brand's values and offerings will help you answer questions confidently and demonstrate your genuine interest in the motor industry.
✨Demonstrate Your Sales Achievements
Be ready to discuss your track record in sales. Prepare specific metrics or achievements that showcase your ability to meet targets and contribute to sales growth, as this role heavily relies on sales performance.
✨Prepare for Role-Specific Questions
Anticipate questions related to the Dealer Management System and your administrative skills. Be prepared to explain how you would manage customer enquiries and maintain accurate records, as these are key responsibilities of the role.
