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For Companies At a Glance
- Tasks: Engage with customers online, ensuring they receive the best experience possible.
- Company: Join a leading name in the automotive industry, known for excellence and customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programs, discounts, and professional development opportunities.
- Why this job: Be part of a dynamic team, grow your skills, and make an impact in the motor industry.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for cars are essential.
- Other info: Flexible working hours with a mix of weekdays and weekends; OTE of £33,800.
The predicted salary is between 24000 - 33600 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. Working hours are 8:30am to 6pm, Monday to Friday, with one day a week working until 6:30pm. You will also be required to work every other weekend, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays with a day off during the week. OTE up to £34,250 plus benefits. Role and responsibilities to include: To contact customers who enquire via the Mercedes-Benz website within given timescales Identify customer requirements and pass on leads to the Sales Team for follow up Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed Accurately administer details of conversations on our Dealer Management System Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy To promote other services and products as appropriate What we are looking for: Ideally someone with experience in dealership sales and aftersales environments. The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS Good administrational knowledge Able to demonstrate a track record of achievement in both sales and customer service Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner Is able to engage customers and build relationships Has a genuine interest and passion for the motor industry, keeping abreast of developments Is numerate and analytical with strong attention to detail and possesses intermediate IT skills Embraces new ideas and thinking; eager to learn and develop their self In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get: 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events
Digital Sales Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Advisor
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz brand and its products. Understanding the latest models, features, and industry trends will help you engage customers more effectively and demonstrate your genuine interest in the motor industry.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role requires professional interaction with customers, being articulate and courteous will set you apart from other candidates.
✨Tip Number 3
Get comfortable with using Dealer Management Systems. If you have experience with similar systems, highlight that in your conversations. If not, consider taking a short course or tutorial to familiarize yourself with the basics.
✨Tip Number 4
Showcase your sales achievements and customer service experiences during your interactions. Be ready to discuss specific examples where you successfully engaged customers and met their needs, as this will demonstrate your track record of achievement.
We think you need these skills to ace Digital Sales Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Digital Sales Advisor position. Understand the key responsibilities and required skills, such as customer service experience and familiarity with Dealer Management Systems.
Tailor Your CV: Customize your CV to highlight relevant experience in sales and customer service. Emphasize any previous roles in dealership environments and your ability to engage customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor industry and your commitment to providing excellent customer experiences. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Your Skills: In your application, make sure to mention your IT skills, attention to detail, and ability to follow compliant processes. These are crucial for the role and will help you stand out to the hiring team.
How to prepare for a job interview at Listers
✨Show Your Customer Service Skills
Since the role emphasizes providing the 'Best Customer Experience', be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to engage with customers courteously and efficiently.
✨Demonstrate Your Sales Acumen
Discuss your previous sales experiences, particularly in dealership environments. Be ready to explain how you identified customer needs and converted inquiries into sales, showcasing your track record of achievement.
✨Familiarize Yourself with the Dealer Management System
Research the Dealer Management System and its modules, especially Contact Management and EMS. Showing that you understand how to use these tools will demonstrate your readiness for the role and your ability to maintain data accuracy.
✨Express Your Passion for the Motor Industry
Convey your genuine interest in the motor industry during the interview. Discuss any recent developments or trends you've followed, as this will show your enthusiasm and commitment to staying informed in the field.
