Corporate Receptionist - Stonecutter, London Operations · Stonecutter
Corporate Receptionist - Stonecutter, London Operations · Stonecutter

Corporate Receptionist - Stonecutter, London Operations · Stonecutter

London Full-Time 19800 - 46200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Guide guests and create a 5-star experience in a corporate reception setting.
  • Company: Join Stonecutter, a leader in luxury hospitality and customer service.
  • Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal growth.
  • Why this job: Be part of a dynamic team that values collaboration and high standards in service.
  • Qualifications: Experience in luxury customer service is essential; a warm personality is a must.
  • Other info: Training provided for technical skills; perfect for those seeking a vibrant work environment.

The predicted salary is between 19800 - 46200 £ per year.

Purpose of the Role

Overall, Purpose/Aim:

As a service professional, you will be expected to guide the onsite customer journey, tailoring each guest\’s experience to reflect the standards of a 5-star luxury hotel. You will be proactive, intuitive, and confident in engaging with clients daily—creating a seamless workplace experience and curating uniquely personal interactions that leave a lasting impression.

The successful candidate will report to the Front of House Manager and will be a people-oriented, trustworthy, and effective communicator. You will support the delivery of personalised services, contribute to service enhancements, and help coordinate engagement events within the hospitality area. Working alongside your manager and onsite colleagues, you will also help plan and execute community-building events and activities.

As a flexible and adaptable individual, you will take pride in ensuring the lobby and front of house area are impeccably presented and guest-ready at all times, reflecting a seamless and welcoming experience. A warm personality, combined with a natural flair for engaging with stakeholders and team members, will be key to promoting a ‘One Team’ approach and ensuring an outstanding visitor experience.

Key Responsibilities

  • Ensure the highest standards of presentation are consistently maintained, with particular attention to the immaculate appearance of the reception lobby and your own personal presentation—meeting five-star audit standards at all times.
  • Foster a collaborative environment where the experience and expertise of your manager and colleagues are respected and valued.
  • Deliver a proactive and personalised visitor experience, including lobby hosting using the iPad, advance planning for tailored welcomes, concierge services, and working closely with the Front of House Manager to ensure flawless service during VIP and group visits.
  • Support the Front of House Manager as a key point of contact for all occupier queries, escalations, and general front-of-house operations.
  • Regularly review and contribute to the improvement of Front of House SOPs, operational manuals, and Health & Safety policies. Routinely update the FOH Handbook and ensure cover staff are trained in site-specific protocols.
  • Maintain a consistent five-star level of service delivery at all times.
  • Proactively bring forward service innovations and suggestions for continuous improvement, including local business endorsements and concierge recommendations to enhance the occupier experience.
  • Ensure your personal appearance is consistently of the highest standard. A courteous, professional, and approachable manner must be maintained at all times. If a uniform is provided, it should be kept clean and in excellent condition. You are also responsible for ensuring your team upholds the same standards.
  • Carry out ad hoc tasks and support the Front of House Manager, Operations Portfolio Manager, and Property Management team as required.
  • Establish and maintain professional working relationships with tenants, contractors, and all staff within the building.
  • Greet, assist, and direct all visitors promptly and efficiently to their required destination or contact within the building.
  • Build strong local knowledge to offer a concierge-style service to tenants and guests—recommending nearby restaurants, shops, transport options, and local events in the City of London.
  • Respond professionally to telephone and email queries.
  • Maintain a visible and consistent presence within the reception lobby area, which must not be left unmanned during building opening hours.
  • Ensure compliance with all landlord health and safety obligations and fire regulations. Ensure contractors on-site adhere fully to company and site-specific health and safety protocols.
  • Always remain aware of and abide by all company rules, terms, and conditions.
  • Assist in curating events and building enlivenment initiatives, engaging with occupiers to deliver a premium lifestyle and concierge offering, both in person and via the building app.
  • Design and distribute posters, marketing materials, and communications to promote building updates and upcoming events.

Skills, Knowledge and Experience

Due to the nature of work at SMR, tasks and responsibilities can often be unpredictable and varied. As such, all staff are expected to work flexibly when required, including undertaking duties not specifically outlined in the job description.

Essential

  • Proven experience in a 5-star customer service environment, ideally within corporate reception or luxury hospitality.
  • Confident, professional, and assertive with strong attention to detail and a curious, solutions-focused mindset.
  • Possess a warm, approachable, and bubbly personality while maintaining professionalism at all times, and thrive in a culture of collaboration, trust, and high standards.
  • Demonstrated experience working in a luxury setting, providing boutique services and engaging with VIP clients—exercising discretion and professionalism at all times.
  • Highly observant of your surroundings and occupier needs, ensuring consistently high service levels and prompt attention to all visitors and tenants.
  • Exceptional understanding of 5-star service delivery and the ability to exhibit excellent hospitality skills with every interaction.
  • Confident in handling challenging situations or individuals calmly and professionally.
  • A proactive and forward-thinking approach, regularly contributing innovative ideas to enhance the service experience.

Desirable

  • Proficient in the full suite of Microsoft applications, including Word, Excel, PowerPoint, Access, and Outlook.
  • Familiarity with Savills systems and internal processes.

The attributes listed under ‘Desirable’ are not essential, and training will be provided for the more technical aspects of the role.

Working Hours -40 hours a week. 8am-5pm & 9am-6pm

Salary -£33,000

#LI-DNI

Please see our Benefits Booklet for more information.

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Corporate Receptionist - Stonecutter, London Operations · Stonecutter employer: Savills Company

At Stonecutter, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Corporate Receptionist in our London Operations, you will enjoy a dynamic environment where your contributions are valued, and you will have the opportunity to engage with a diverse range of clients while delivering exceptional service. With competitive benefits and a commitment to excellence, we ensure that our team members thrive both personally and professionally in a prestigious setting.
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Contact Detail:

Savills Company Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Corporate Receptionist - Stonecutter, London Operations · Stonecutter

✨Tip Number 1

Familiarise yourself with the principles of 5-star customer service. Since this role requires a high level of service, understanding what makes a luxury experience will help you stand out during interviews.

✨Tip Number 2

Practice your communication skills by engaging in conversations with friends or family. Being able to convey warmth and professionalism is key, so try role-playing different scenarios you might encounter as a receptionist.

✨Tip Number 3

Research the local area around Stonecutter, London. Knowing about nearby restaurants, shops, and events will not only impress during your interview but also prepare you for the concierge aspects of the job.

✨Tip Number 4

Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.

We think you need these skills to ace Corporate Receptionist - Stonecutter, London Operations · Stonecutter

Exceptional Customer Service Skills
Strong Attention to Detail
Professional Communication Skills
Proactive Problem-Solving
Ability to Handle Challenging Situations
Experience in Luxury Hospitality
Event Coordination Skills
Team Collaboration
Knowledge of Health and Safety Regulations
Concierge Service Experience
Strong Interpersonal Skills
Adaptability and Flexibility
Familiarity with Microsoft Office Suite
Local Knowledge of the City of London

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in 5-star customer service environments, particularly in corporate reception or luxury hospitality. Use specific examples that demonstrate your ability to engage with clients and provide personalised services.

Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and your understanding of what a 5-star experience entails. Mention how your warm personality and proactive approach align with the company's values and the role's requirements.

Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as attention to detail, strong communication abilities, and a solutions-focused mindset. Provide examples of how you've successfully handled challenging situations in previous roles.

Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this role.

How to prepare for a job interview at Savills Company

✨Showcase Your Customer Service Skills

As a Corporate Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a client or guest, demonstrating your proactive and personalised approach.

✨Dress to Impress

Since the role demands a high standard of personal presentation, ensure you dress professionally for the interview. A polished appearance reflects your understanding of the five-star service expectations and sets a positive tone from the start.

✨Demonstrate Your Communication Skills

Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle challenging situations and maintain professionalism while engaging with various stakeholders.

✨Research the Company Culture

Understanding the company's values and culture will help you align your responses during the interview. Familiarise yourself with their approach to customer service and community engagement, and be ready to share how you can contribute to their goals.

Corporate Receptionist - Stonecutter, London Operations · Stonecutter
Savills Company
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  • Corporate Receptionist - Stonecutter, London Operations · Stonecutter

    London
    Full-Time
    19800 - 46200 £ / year (est.)

    Application deadline: 2027-08-04

  • S

    Savills Company

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