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- Tasks: Lead the operational transition of the Mortgage Enforcement Lender Sales team in a fast-paced environment.
- Company: TLT is an innovative law firm with over 1,800 staff, recognised for its collaborative culture.
- Benefits: Enjoy a competitive day rate and the opportunity to work in a dynamic, supportive environment.
- Why this job: Join a top-rated firm and make a real impact during a significant transformation project.
- Qualifications: Proven experience in business management and project delivery, preferably in financial services or legal operations.
- Other info: Candidates must be available on a short notice of no more than 2 weeks.
The predicted salary is between 54000 - 84000 £ per year.
We are recruiting a senior-level Operations Lead to oversee the operational transition of the Mortgage Enforcement Lender Sales (MELS) team into its new Target Operating Model (TOM). This role is pivotal within a high-volume, fast-paced environment, collaborating closely with partners and senior leaders across MELS, the Banking and Lender Sales Group, and the wider firm.
The ideal candidate will have a proven track record in business management, project and change delivery, and transformation leadership within volume businesses. Responsibilities include managing multiple workstreams, embedding change, and ensuring operational stability and client service excellence during the transition.
This position is based in Bristol and offers a day rate via an Umbrella company. We seek candidates available on no more than a 2-week notice due to the urgency of the role.
Key Responsibilities:
Leadership & Programme Oversight
- Lead the operational delivery of the MELS transition programme, aligning with strategic objectives and TOM design.
- Develop and maintain the transition plan and timeline.
- Identify interim and long-term optimisation strategies.
Business Management & Operational Excellence
- Review, identify, and implement short-term process improvements to modernise the volume delivery centre.
- Design long-term transformational improvements to optimise processes for efficiency and productivity, mapping implementation plans.
- Act as a subject-matter expert, handling enquiries, developing action plans, and supporting communication strategies.
Stakeholder Engagement & Communication
- Serve as a liaison between the MELS team, senior leadership, and wider stakeholders.
- Draft and deliver clear communication and presentation materials.
- Build strong relationships across the firm to enhance responsiveness and operational alignment.
Essential Experience:
- Success in a senior business management or operations role, preferably in volume financial services or legal operations.
- Strong background in project and change management, with experience in large-scale transformation and process optimisation.
- Experience working with executive leadership and managing cross-functional teams in high-volume settings.
Skills & Attributes:
- Strategic thinker with strong execution skills and creative problem-solving abilities.
- Deep understanding of volume business operations and procedures.
- Excellent organisational and planning skills, capable of managing multiple workstreams.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to influence stakeholders at all levels, including fee earners and business services teams.
- Law firm experience is preferred.
About TLT
TLT is a fast-growing, innovative law firm committed to helping clients stay ahead. With over 1,800 staff across the UK and international partners, we serve high-profile clients in various sectors. Recognized as Law Firm of the Year at the 2023 Legal Business Awards, we pride ourselves on our open, collaborative culture that values diversity and inclusion.
We are dedicated to creating a supportive environment that encourages everyone to be their authentic selves and contribute meaningfully. We welcome applications from all qualified individuals and provide reasonable adjustments to support accessibility during the recruitment process.
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Contract Operation Lead employer: TLT LLP
Contact Detail:
TLT LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operation Lead
✨Tip Number 1
Familiarise yourself with the Target Operating Model (TOM) relevant to the Mortgage Enforcement Lender Sales (MELS) team. Understanding the specifics of this model will help you demonstrate your knowledge during discussions and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the financial services and legal operations sectors. Engaging with individuals who have experience in high-volume environments can provide you with insights and potentially valuable connections that may support your application.
✨Tip Number 3
Prepare to discuss your previous experiences in managing change and transformation projects. Be ready to share specific examples that highlight your leadership skills and ability to optimise processes, as these are crucial for the role.
✨Tip Number 4
Research TLTT's culture and values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart and show that you would be a great fit for their team.
We think you need these skills to ace Contract Operation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business management, project delivery, and transformation leadership. Use specific examples that demonstrate your success in high-volume environments.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your skills align with the responsibilities listed. Emphasise your experience in managing operational transitions and stakeholder engagement.
Showcase Your Leadership Skills: In your application, provide examples of how you've led teams through change and delivered results. Highlight your ability to influence stakeholders and manage multiple workstreams effectively.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TLT LLP
✨Understand the Target Operating Model (TOM)
Familiarise yourself with the specifics of the Target Operating Model for the Mortgage Enforcement Lender Sales team. Be prepared to discuss how your experience aligns with the strategic objectives and how you can contribute to the operational transition.
✨Showcase Your Change Management Experience
Highlight your previous roles in project and change management, especially in high-volume environments. Prepare examples of successful transformations you've led, focusing on the impact of your actions on operational stability and client service excellence.
✨Prepare for Stakeholder Engagement Scenarios
Think about how you would engage with various stakeholders, including senior leadership and cross-functional teams. Be ready to discuss your communication strategies and how you build relationships to enhance operational alignment.
✨Demonstrate Strategic Thinking and Problem-Solving Skills
Be prepared to discuss specific instances where you've had to think strategically and solve complex problems. Use examples that showcase your ability to manage multiple workstreams while ensuring efficiency and productivity in operations.
