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- Tasks: Support customers via phone, email, or chat while managing accounts and inquiries.
- Company: Join MyJar, a dynamic player in the financial services sector.
- Benefits: Enjoy remote work flexibility, competitive salary, and comprehensive training.
- Why this job: Kickstart your career in a supportive, inclusive environment with real impact.
- Qualifications: Strong communication skills and basic computer proficiency; training provided.
- Other info: Part-time and full-time hours available; interviews conducted online.
The predicted salary is between 21600 - 36000 £ per year.
PLEASE NOTE: We will only consider applicants who research our company MyJar and provide a brief overview of what we do in their application.
This step is designed to confirm that applicants have a clear understanding of both the role and our company, while also helping us identify genuinely interested candidates as opposed to those submitting generic applications.
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This entry-level, fully remote position is perfect for individuals looking to start their career in financial services while delivering exceptional support to our clients.
Responsibilities:
* Respond to customer inquiries via phone, email, or chat.
* Assist with account setup, payment processing, and general inquiries.
* Provide accurate information about products and services.
* Update and maintain customer records in the CRM system.
* Handle customer complaints professionally and escalate when necessary.
Requirements:
* Strong communication and problem-solving skills.
* Reliable internet and a quiet workspace.
* Proficiency in basic computer skills; training provided for specific tools.
* High school diploma or equivalent (prior experience preferred but not required).
What We Offer:
* Comprehensive training and career development.
* Remote work flexibility.
* Competitive salary and benefits.
* A supportive, inclusive, and collaborative environment.
Both part-time and full-time hours available for this role.
Part-time hours may vary, including day shifts, evening shifts, and weekends. Your availability will be discussed during the second phase of interviews, which will be conducted via Zoom, Skype, or Google Meet.
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Customer Service (Remote) Work From Home employer: Pjg Financial Limited
Contact Detail:
Pjg Financial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Remote) Work From Home
✨Tip Number 1
Before applying, take the time to thoroughly research MyJar. Understand their services, values, and customer base. This knowledge will not only help you tailor your application but also impress during interviews.
✨Tip Number 2
Prepare to discuss how your skills align with the responsibilities of the role. Think about specific examples from your past experiences that demonstrate your communication and problem-solving abilities, even if they are from non-work settings.
✨Tip Number 3
Familiarise yourself with common customer service scenarios and how to handle them. Being able to articulate your approach to resolving customer issues can set you apart from other candidates.
✨Tip Number 4
Since the interviews will be conducted via video calls, ensure you have a quiet, professional-looking space for the interview. Test your technology beforehand to avoid any technical hiccups during the conversation.
We think you need these skills to ace Customer Service (Remote) Work From Home
Some tips for your application 🫡
Research MyJar: Before applying, take the time to thoroughly research MyJar. Understand their services, mission, and values. This knowledge will help you craft a tailored application that demonstrates your genuine interest in the company.
Craft a Company Overview: In your application, include a brief overview of what MyJar does. Highlight key aspects of their business model and how they serve their clients. This shows that you have done your homework and understand the role you are applying for.
Tailor Your CV: Make sure your CV reflects skills relevant to customer service, such as communication and problem-solving abilities. Even if you lack direct experience, emphasise transferable skills from previous roles or experiences.
Prepare for the Interview: If selected for an interview, be ready to discuss your understanding of MyJar and the customer service role. Prepare examples of how you would handle common customer inquiries or complaints, showcasing your problem-solving skills.
How to prepare for a job interview at Pjg Financial Limited
✨Research MyJar Thoroughly
Before your interview, make sure to research MyJar and understand what they do. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might encounter, such as handling complaints or assisting with account setup. Prepare examples from your past experiences, even if they are from different contexts, to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves responding to customer inquiries via various channels, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to refine your communication style.
✨Be Ready to Discuss Your Availability
As part-time hours may vary, be prepared to discuss your availability during the interview. Think about your schedule and how it aligns with the company's needs, and be honest about when you can work.
