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- Tasks: Join our Customer Service team to support customers and manage orders efficiently.
- Company: Harbro Ltd is a top U.K. animal feed manufacturer with a strong retail presence.
- Benefits: Enjoy 30 days annual leave, flexible benefits, staff discounts, and a pension scheme.
- Why this job: Make a real impact by providing exceptional service and advice to valued customers.
- Qualifications: Good communication skills and teamwork are essential; experience in customer service is a plus.
- Other info: Training provided for those new to the agricultural industry.
The predicted salary is between 24000 - 36000 £ per year.
Harbro Ltd is one of the U.K’s leading animal feed manufacturers. A member of the Harbro Group, the company’s core business is the supply of livestock feed plus a retail division of 21 Country Stores.
The successful candidates will be an integral part of the Customer Service team, working closely with the operations & sales teams to ensure the delivery of quality products to our valued customers, making a difference and add value for our customers by providing the highest level of service, advice and account management.
As a Customer Service Assistant, you will treat all customers with respect, integrity and highest level of professionalism, listening to our Customer’s’ needs and meeting their expectations.
Here’s what it means for YOU:
- 30 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
- Flexible benefits including Cycle to Work, Staff Discount in our Country Stores, Employee Assistance Programme
- Pension Scheme
- Attractive Salary
Here’s what you will be doing:
- Take orders from customer and sales team by phone, email or APP
- Ensure the Customer Service calls are answered timely and efficiently
- Ensure orders are processed efficiently and accurately within a timely manner
- Manage pre-emption and Standing orders for a portfolio of customers
- Run and interpret regular reports, taking action where necessary
- Arrange veterinary prescriptions for medicated feed in line with legal requirements
- Focus and work towards the departments KPI’s objectives and targets
- Ensure effective communication with all relevant parties – both Internal and external
- Adhere to processes laid out in Customer Services Manual
- Take responsibility for ensuring adequate cover of key aspects of role during holidays/time off
- Adhere to and actively promote the company Health and Safety Policy
To be successful you need to bring:
The ideal candidate should be able to demonstrate good interpersonal skills, computer literacy, in particular good verbal communication skills. Applicants should have a high level of integrity and dependability, be enthusiastic and able to work well within a team.
Experience in a similar role and an understanding of agricultural industry is preferable, however training can be given.
Click Apply now and apply with your CV and covering letter.
Customer Services Assistant employer: THE HARBRO GROUP LTD
Contact Detail:
THE HARBRO GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarize yourself with the agricultural industry and animal feed products. Understanding the basics of livestock feed will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your verbal communication skills. Since you'll be interacting with customers over the phone and via email, being clear and professional in your communication is key to providing excellent customer service.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any previous experiences where you've successfully collaborated with others, as this role requires working closely with both the operations and sales teams.
✨Tip Number 4
Be prepared to discuss how you handle customer inquiries and complaints. Think of examples from your past experiences that demonstrate your problem-solving skills and your ability to maintain professionalism under pressure.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Assistant position at Harbro Ltd. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and any knowledge of the agricultural industry. Use specific examples that demonstrate your interpersonal skills and ability to work within a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the company's values, particularly in providing high levels of service and integrity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at THE HARBRO GROUP LTD
✨Show Your Interpersonal Skills
As a Customer Service Assistant, strong interpersonal skills are crucial. Be prepared to demonstrate how you've effectively communicated with customers in the past, whether through phone calls, emails, or face-to-face interactions.
✨Understand the Agricultural Industry
While experience in the agricultural industry is preferable, showing a genuine interest and basic understanding of it can set you apart. Research common livestock feed products and current trends in the industry to discuss during your interview.
✨Highlight Your Teamwork Abilities
The role requires working closely with operations and sales teams. Share examples of how you've successfully collaborated with others in previous roles, emphasizing your ability to contribute positively to a team environment.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer inquiries and complaints. Prepare specific examples of how you've resolved issues or met customer needs in the past, showcasing your problem-solving skills and commitment to customer satisfaction.
