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- Tasks: Lead the night team, ensuring smooth hotel operations and guest safety.
- Company: Dakota Hotels is a stylish UK lifestyle brand with a focus on exceptional guest service.
- Benefits: Enjoy 40% off stays, flexible working, mental health support, and ongoing training opportunities.
- Why this job: Join a top-rated employer known for its positive culture and career development.
- Qualifications: Must have hotel management experience and be enthusiastic about delivering high standards.
- Other info: Located in Manchester City Centre, close to public transport.
The predicted salary is between 22000 - 30000 £ per year.
Overview Dakota Hotel based in Manchester City Centre has an exciting vacancy for the role of Night Duty Manager. This role carries the responsibility of overseeing the nights team and to ensure the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.Contract and Pay RateThe role carries a permanent contract of a minimum of 40 hours per week. Shifts will be varied, working any 5 days out of 7 including weekends.Primary Role Responsibilities Reporting directly to the Senior Night Manager, you will support in the leadership of the nights team as delegated. For two to four nights per week, you will be the senior on duty and in charge of the night shift. Leadership responsibilities include delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, as well as ongoing performance management.Carry out Reception duties including checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.Knowledge of alcohol licensing and taking charge of the night shift during these hours to ensure compliance with legislation, keep the premises and guests safe, with the ability to deescalate security matters.As the allocated Duty Manager, oversee the smooth running of the entire hotel during night time hours and implement night time procedures, ensuring the safety of our guests.During night shift, divide time between managing the Reception Desk, property walks, and overseeing the tasks being completed by the Nights Porters.Benefits Special discounts on stays and dining at any DakotaAccess to our Employee Assistance Program including free private mental health support and counselling sessions, video GP consultations and private prescription services, plus daily rewardsSupport from our in-house Mental Health ChampionsAdditional holiday day on the first anniversary of employmentFamily-friendly flexible working optionsMeals on duty and uniformingBonuses for referring a friend and for being mentioned on Trip AdvisorAccredited, certified compliance training on employmentAccess to external, certified resources via our Learning Management SystemSupportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development PlanOpportunities to undertake internal and external training courses, including potential for in-house ApprenticeshipsFull terms on our benefits can be found in our Handbook.About Dakota Hotels Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota\’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer\’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.As recent winners of The Cateys \’People Team of the Year\’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the \’Top 30 under 30\’ in the industry, demonstrating our success in developing talent.Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle | Manchester Airport (coming soon)Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station for convenient public transport access.We are home to 137 luxury bedrooms, including 27 suites – the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.Applicant Requirements The successful applicant will have/be:A minimum of one year\’s experience working as Duty Manager/Fire Warden in charge of running the night shift for a hotel nights environment and one year of supervisor level or above experience.A minimum of 2 years\’ experience working in a hotel environment.Be computer literate, with experience using a property management system such as Opera or Shiji, with the ability to learn; full training will be given.Be able to be physically active in your role, standing for much of your shift and working at pace.An enthusiastic individual who will promote our culture of positivity.Be task oriented with pride for the work you do and attention to detail.Flexible with shift patterns and available around the needs of our business.Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.Apply Please send us your up to date CV. For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we\’d love to hear from you!
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Night Duty Manager employer: Dakota Hotels
Contact Detail:
Dakota Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with Dakota Hotels' values and culture. They pride themselves on delivering attentive guest service, so be prepared to discuss how your experience aligns with their commitment to high standards during any informal chats or networking opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with those who have worked at Dakota Hotels. This can provide you with insider knowledge about the company and potentially lead to a referral, which can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to demonstrate your leadership skills in a night shift context. Think of specific examples from your past roles where you successfully managed a team or resolved conflicts, as these will be crucial in showcasing your suitability for the Night Duty Manager position.
✨Tip Number 4
Research the local area around the Manchester Dakota Hotel. Understanding the hotel's location and its clientele can help you tailor your approach and show that you're genuinely interested in contributing to the hotel's success.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel management and night shifts. Emphasise any leadership roles you've held and specific duties that align with the Night Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Dakota Hotels' values. Mention your experience in managing night shifts and how you can contribute to the safety and smooth operation of the hotel.
Showcase Relevant Skills: In your application, highlight skills such as team leadership, problem-solving, and customer service. Mention your familiarity with property management systems like Opera or Shiji, as this is crucial for the role.
Research Dakota Hotels: Demonstrate your knowledge about Dakota Hotels in your application. Reference their culture, values, and any recent achievements to show that you are genuinely interested in being part of their team.
How to prepare for a job interview at Dakota Hotels
✨Show Your Leadership Skills
As a Night Duty Manager, you'll be overseeing the nights team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Knowledge of Hotel Operations
Familiarise yourself with hotel operations, especially during night shifts. Be ready to talk about your experience with reception duties, night audits, and any relevant property management systems like Opera or Shiji.
✨Highlight Your Problem-Solving Abilities
The role requires de-escalating security matters and ensuring guest safety. Prepare examples of how you've handled difficult situations in the past, showcasing your ability to think on your feet.
✨Research Dakota Hotels
Show genuine interest in Dakota Hotels by researching their values, culture, and recent achievements. This will demonstrate your enthusiasm for the role and help you align your answers with their expectations.
