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For Companies At a Glance
- Tasks: Support customers by managing issues and ensuring smooth service delivery.
- Company: Join Southern Communications Group, a leading telecom company with 60 years of experience.
- Benefits: Enjoy flexible hours, free meals, and generous annual leave that grows with you.
- Why this job: Be part of a dynamic team focused on exceptional customer service and personal growth.
- Qualifications: Previous tech support experience and strong customer service skills are a plus.
- Other info: Work in a supportive environment with opportunities for career development.
The predicted salary is between 22400 - 25200 £ per year.
Service Support Administrator Location: Dummer, Basingstoke Permanent, full time Salary: £28-30k DOE We make it our mission to understand what you need. Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud. Due to their continued growth, SCG are now seeking a Service Support Administrator to join their Head Office based in Basingstoke, Hampshire. You will triage and support all customers reporting issues and assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to their clients. Service Support Administrator , role: Managing faults within SLA whilst ensuring regular communication with customers to exceed their expectations Collating all fault information to aid quick resolution whilst maintaining a process driven…
Service Support Administrator employer: Pure Human Resources
Contact Detail:
Pure Human Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator
✨Tip Number 1
Familiarize yourself with the telecommunications industry, especially the services offered by Southern Communications Group. Understanding their Managed IT services, Cyber Security Services, and Unified Communications will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've exceeded customer expectations in previous positions.
✨Tip Number 3
Demonstrate your problem-solving skills during the interview. Prepare to discuss situations where you've successfully resolved issues or improved processes, as this aligns with the responsibilities of managing faults and ensuring efficient service.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to talk about how you stay updated on industry trends and how you can contribute to enhancing the customer experience and Service Assurance knowledge within the team.
We think you need these skills to ace Service Support Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Support Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles. Use specific examples that demonstrate your problem-solving abilities and attention to detail, which are crucial for this position.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to highlight your written and verbal communication abilities. Consider including examples of how you've effectively communicated with customers or team members in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of The Southern Communications Group. Mention your enthusiasm for delivering exceptional customer service and your ability to work both independently and as part of a team.
How to prepare for a job interview at Pure Human Resources
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer issues in the past. Highlight your ability to communicate effectively and exceed customer expectations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered challenges and how you resolved them. Emphasize your strong organizational skills and your positive can-do attitude when faced with obstacles.
✨Familiarize Yourself with the Company’s Services
Research The Southern Communications Group and their range of services. Understanding their offerings will help you articulate how your skills align with their needs and show your genuine interest in the company.
✨Highlight Your IT Literacy
As the role requires a certain level of IT literacy, be ready to discuss your technical skills and any relevant experience. Mention specific tools or software you are familiar with that could benefit the Service Assurance team.
