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- Tasks: Lead a dynamic team at Harrods, driving sales and delivering exceptional client experiences.
- Company: Join a globally recognised Italian fashion house in one of London's most prestigious locations.
- Benefits: Enjoy a full-time role with opportunities for personal and professional growth in luxury retail.
- Why this job: Be part of a vibrant culture that values teamwork, motivation, and client relationships.
- Qualifications: 3-5 years in retail management, preferably in luxury, with strong leadership skills.
- Other info: This is a mid-senior level position, perfect for those passionate about fashion and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Concession Manager – Harrods – Luxury Menswear
Concession Manager – Harrods – Luxury Menswear
5 days ago Be among the first 25 applicants
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Direct message the job poster from MODE SEARCH Ltd.
Mode Search has partnered with a globally recognised Italian fashion house in their search for a Concession Manager, operating within one of London\’s most prestigious department locations, Harrods.
This role oversees a team of seven people and is responsible for the overall running of the store. They are looking for a Manager who is a strong business leader and has experience driving sales performance.
This brand is known for their extraordinary client experience and they are looking for someone who has proven skills in clienteling as well as the ability to train and guide the rest of the team to achieve targets.
The Role
- Analyse the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
- Partner with the Area Manager to maximise sales and margin goals
- Responsible for the sales and KPIs performance of the store
- Partner with the Area Manager to prepare periodical reporting on competitors, products, potential opportunities
- Analyse sell-through and liaise regularly with the different divisions on product availability and market trends to maximise productivity
- Develop business strategies, set achievable goals and targets and implement incentives to help boost sales team management
- Set personalised objectives for the year for every team member and follow-ups throughout the year to develop behaviour, performance and capabilities
- Create and foster a dynamic environment, motivate employees to maximise team spirit, promote teamwork and maintain harmonious staff relations
- Set achievable goals and targets, and ensure the staff follows company guidelines and is held accountable for achieving set goals
- Effectively manage all HR functions to support the team
- Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
- Motivate the team to drive results through effective training, accountability and celebrating successes
- Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills
- Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
- Support with informative and inspiring participation in the new staff onboarding experience
- Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management
- Ensure superior customer service standards through constant follow-up with the team to deliver the brand experience
- Be a brand ambassador and build relationships with brand clients. Be an example for the team by engaging in customer interactions
- Develop and expand customer base by capitalising on high-profile clientele and sales
Requirements
- 3-5 years of experience in retail management – luxury experience preferred
- Bachelor’s degree in Fashion or Business preferred
- Full understanding of speciality retail, including business development, visual merchandising and store operations
- Strong relationship skills and ability to maintain long-term with clients and understand the needs and changes of the market
- Strong team management skills, with the potential to develop people personally and professionally.
Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course.
You can also email your resume directly to us at if you would like to apply
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Sales
-
Industries
Retail Luxury Goods and Jewelry and Retail
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Concession Manager – Harrods – Luxury Menswear employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager – Harrods – Luxury Menswear
✨Tip Number 1
Familiarise yourself with the luxury menswear market and the specific brand you’re applying for. Understanding their unique selling points and customer demographics will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your previous experience in driving sales performance and managing teams. Have specific examples ready that showcase your leadership skills and how you've successfully motivated a team in a retail environment.
✨Tip Number 4
Showcase your clienteling skills by preparing to discuss how you’ve built and maintained relationships with high-profile clients in the past. This is crucial for a role that emphasises superior customer service and brand representation.
We think you need these skills to ace Concession Manager – Harrods – Luxury Menswear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in luxury settings. Emphasise your leadership skills and any achievements related to sales performance and team management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury menswear and your understanding of the brand's values. Mention specific examples of how you've driven sales and improved customer experiences in previous roles.
Highlight Client Management Skills: Since the role requires strong client relationship skills, include examples of how you've successfully built and maintained relationships with high-profile clients. This will demonstrate your ability to be a brand ambassador.
Showcase Team Development Experience: Discuss your experience in training and developing team members. Provide examples of how you've motivated teams to achieve targets and fostered a positive work environment, as this is crucial for the Concession Manager role.
How to prepare for a job interview at MODE SEARCH Ltd.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and the strategies you've implemented to drive sales performance.
✨Demonstrate Clienteling Expertise
This role requires strong client management skills. Share specific examples of how you've built relationships with clients in the past and how you plan to enhance the customer experience at Harrods.
✨Prepare for Business Analysis Questions
You’ll need to analyse business performance and propose action plans. Brush up on your analytical skills and be ready to discuss how you've previously used data to inform decisions and improve results.
✨Understand the Luxury Market
Familiarise yourself with current trends in luxury menswear and the competitive landscape. Being knowledgeable about the brand and its positioning will show your genuine interest and commitment to the role.
