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For Companies At a Glance
- Tasks: Be the friendly face of our brand, assisting customers and enhancing their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail known for its inclusive culture.
- Benefits: Enjoy a 25% staff discount, flexible hours, and extensive development opportunities.
- Why this job: Create memorable moments for customers while working in a vibrant, supportive team environment.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude.
- Other info: This is a part-time role with a 20-hour weekly contract. Apply now!
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you\’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
Preferable but not mandatory
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
This is a part time position with a contract of 20 hours a week. Please apply by sending in your CV in English as soon as possible
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Sales Advisor 20h employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 20h
✨Tip Number 1
Familiarise yourself with the latest fashion trends and the brand's offerings. This knowledge will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Role-playing different customer service situations can boost your confidence and prepare you for real-life interactions on the shop floor.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to enhance the shopping experience. Prepare a few ideas to discuss during your interview, such as how you would handle busy periods or improve customer engagement.
✨Tip Number 4
Network with current employees or others in the retail industry. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Sales Advisor 20h
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any familiarity with fashion or fabrics. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and fashion. Mention specific examples of how you've provided excellent service in the past and how you embody the qualities they are looking for.
Showcase Your Personality: In your application, let your personality shine through. The company values warmth and enthusiasm, so use a friendly tone and express your genuine interest in creating memorable shopping experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at H&M Group
✨Show Your Customer Focus
As a Sales Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your genuine interest in understanding customer needs and how you can enhance their shopping experience.
✨Demonstrate Proactivity
Employers are looking for candidates who take initiative. Think of instances where you've gone above and beyond to assist customers or improve processes. This will showcase your proactive nature and willingness to create memorable experiences.
✨Express Your Passion for Fashion
Since the role involves working with garments and trends, be ready to discuss your interest in fashion. Share your thoughts on current trends or your favourite brands, as this will demonstrate your enthusiasm and alignment with the company's values.
✨Emphasise Team Collaboration
The role requires working closely with others, so highlight your collaborative skills. Prepare to discuss how you've supported team members in the past and how you contribute to a positive team environment. This will show that you're a team player who values inclusivity.
