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For Companies At a Glance
- Tasks: Support customers with installations, maintenance, and training while promoting service products.
- Company: Markem-Imaje is a leader in innovative automation solutions for manufacturing.
- Benefits: Enjoy a company car, performance bonuses, and growth opportunities in an international environment.
- Why this job: Join a dynamic team focused on customer satisfaction and professional development.
- Qualifications: Experience in technical troubleshooting; a full UK driving license is essential.
- Other info: Align with our values of ethics, respect, and customer focus to thrive here.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Technical Service Engineer role at Markem-Imaje
Location – Manchester
The Role:
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field-based role covering customers around the Manchester/Warrington/Chester area.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Full UK Driving License
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI\’s product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
Values and culture alignment:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Engineering, Customer Service, and Manufacturing
Industries
- Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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Technical Service Engineer employer: Markem-Imaje
Contact Detail:
Markem-Imaje Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarise yourself with Markem-Imaje's product range and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Markem-Imaje on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your technical troubleshooting skills. Highlight situations where you successfully diagnosed and resolved issues, as this is crucial for a Technical Service Engineer.
✨Tip Number 4
Be ready to demonstrate your ability to work in a dynamic environment. Share experiences where you managed multiple tasks effectively while maintaining high-quality standards, as this aligns with the role's requirements.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer or Technical Service Engineer. Emphasise your skills in electrical and mechanical troubleshooting, as well as any certifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your values align with those of Markem-Imaje. Mention specific experiences where you've successfully diagnosed technical issues or improved customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your ability to manage multiple tasks and adhere to procedures. Provide examples of how you've effectively solved problems in dynamic environments, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Service Engineer.
How to prepare for a job interview at Markem-Imaje
✨Showcase Your Technical Skills
As a Technical Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific examples of troubleshooting and problem-solving in previous roles, especially in electrical or mechanical contexts.
✨Understand the Company’s Products
Familiarise yourself with Markem-Imaje's product range and services. Showing that you have done your homework will impress the interviewers and help you articulate how your skills can benefit their customers.
✨Emphasise Customer Satisfaction
Since this role involves direct customer interaction, highlight your commitment to customer satisfaction. Share experiences where you went above and beyond to ensure clients were happy with the service provided.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice articulating your thought process when diagnosing issues and providing solutions, as this will showcase your analytical skills.
