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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships.
- Why this job: Be part of a dynamic team with real growth potential and a focus on customer joy.
- Qualifications: Previous retail management experience and a passion for team leadership required.
- Other info: Exciting prospects await in a fast-paced environment with a strong company vision.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Job Introduction
Store Location: XXX
Store Hours: XXX
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
- Have experience in leading and developing a team of colleagues
- Be prepared to work towards KPIs in a fast-paced environment
About The Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A cardfactory
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding their commitment to customer experience will help you demonstrate how your management style aligns with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Card Factory. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership experience.
✨Tip Number 3
Prepare examples of how you've successfully developed teams in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this is crucial for the Store Manager role.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card sector. Being knowledgeable about the industry will allow you to engage in meaningful conversations about commercial growth and strategies during interviews.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Manager position. Tailor your application to highlight your relevant experience in customer service and team development.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience as a store manager or in a similar retail role. Emphasise your achievements in driving sales, developing teams, and enhancing customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to lead a team. Use specific examples from your past roles to demonstrate how you align with Card Factory's values and their focus on customer satisfaction.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously delighted customers and how you plan to continue doing so at Card Factory.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss your coaching methods and how you've successfully built a team culture that aligns with company values, ensuring everyone is focused on customer satisfaction.
✨Understand Commercial Growth
Familiarise yourself with the commercial aspects of running a store. Be ready to discuss strategies you've implemented in the past to drive sales and manage stock effectively, as this will be crucial for your role.
✨Prepare for KPI Discussions
Since you'll be working towards KPIs, think about how you've met or exceeded targets in previous roles. Be ready to provide concrete examples and explain your approach to achieving these goals in a fast-paced retail environment.
