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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leader in the live entertainment industry, hosting diverse performances.
- Benefits: Enjoy perks like theatre tickets, discounts, mental wellbeing support, and a pension plan.
- Why this job: Be part of a passionate team creating memorable moments for audiences in a vibrant environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and a love for customer service!
- Other info: Must be 18+; we welcome applicants from all backgrounds and abilities.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Grand Opera House is the largest theatre in York at just under 1,000 seats. The Theatre was re-launched in October 2022 following significant investment in its bars, dressing rooms and seating. We host a varied programme from west-end touring musicals and plays to popular comedians and one night music gigs.
We pride ourselves on delivering a gold-standard welcome to everyone that comes through our doors, whether that be audiences or Visiting Companies.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG+ Card
Staff Discounts
Pension
Access to ToothFairy – Dental access and guidance from home
Interested? Please click on the link to view our full Job Description.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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Customer Experience Team Member employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the live entertainment industry. Understanding the dynamics of customer experience in this sector will help you connect better with the role and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your interpersonal skills by engaging with people in various settings. Whether it's volunteering or part-time work, any experience that highlights your ability to connect with customers will be beneficial.
✨Tip Number 3
Research ATG Entertainment and its values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you provided excellent customer service. This will help you respond confidently and effectively during the interview process.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what ATG Entertainment is looking for in a Customer Experience Team Member. Pay attention to the skills and qualities they value, such as customer service excellence and a passion for live entertainment.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that showcase your ability to create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention specific aspects of ATG Entertainment that resonate with you, and explain how your background makes you a great fit for their team.
Showcase Your Personality: Since this role involves being the 'face' of the company, let your personality shine through in your application. Use a friendly and engaging tone to convey your passion for customer service and live entertainment.
How to prepare for a job interview at ATG Entertainment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Company
Research ATG Entertainment and its values before the interview. Understanding their commitment to delivering unforgettable live experiences will help you align your answers with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or promoting products. Think of relevant examples from your previous roles to demonstrate your problem-solving skills.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to fast-paced environments. Share instances where you collaborated with others to achieve a common goal, especially in dynamic settings like live events.
