At a Glance
- Tasks: Lead a team to enhance customer experience for Current Accounts at Zopa Bank.
- Company: Zopa Bank is revolutionising finance with a customer-first approach since 2005.
- Benefits: Enjoy flexible working, including remote options and a vibrant office in Canary Wharf.
- Why this job: Make a real impact in a fast-growing fintech, shaping the future of banking.
- Qualifications: 5+ years in product management, ideally in fintech; passion for creating customer-centric products.
- Other info: Join a diverse team and thrive in a culture that values creativity and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Senior Product Manager – Current Accounts at Zopa Bank
We’ve just launched our Current Account and are looking for a Senior Product Manager to help shape and build out the customer experience and features as it grows. This role is highly autonomous with ownership over the core Current Account proposition and main experiences of the account (e.g., pots, paying bills). You’ll ensure customers are excited by our product and choose Zopa over the competition, with ambitious plans to reach 1m+ active customers in three years.
Overview
Join to apply for the Senior Product Manager – Current Accounts role at Zopa Bank. We’re redefining banking with a customer-centred approach and a culture that values flexible, collaborative work. This role offers significant opportunity to influence product strategy and shape a growing ecosystem that includes loans, savings, credit cards and more.
Responsibilities
- Lead a user-experience focused team owning onboarding, early engagement, rewards and account benefits, and other features that move the needle.
- Collaborate with the Lead Product Designer and design team to optimize the Current Account customer experience.
- Problem solve with engineers to build solutions, balancing speed of delivery with value and learning.
- Ensure products are beautiful, viable, usable and feasible with the help of engineers and designers.
- Maintain alignment with the broader Current Account platform and operational teams to ensure coordinated progress.
- Build strong relationships with stakeholders (Operations, Compliance, Brand, Legal, Finance) to collaboratively solve problems.
- Work with the Current Account Product Lead on overarching product strategy for customer acquisition.
The Ideal Candidate
- 5+ years in customer-facing product roles; Fintech experience preferred but not required.
- Passionate about product with ideas for what’s next and a track record of building impactful products.
- Evidence of delivering successful products that moved metrics; zero-to-one experience is a plus.
- Customer-focused with a data-informed approach; able to articulate how products differentiate and meet market needs.
- Outcomes-focused, proactive, and willing to take ownership beyond immediate remit.
- Data-driven decision maker who tests and learns to progress toward goals.
- Experience leading cross-functional teams with engineers and designers.
Please note: No candidate will meet every qualification; we welcome applicants who can bring value even if their background differs slightly.
Working at Zopa
We value flexible ways of working and face-to-face collaboration. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option to work from abroad for up to 120 days a year. We’ll ensure you have what you need to thrive, at work and home life.
As part of our office relocation plans, Zopa will move to a new headquarters at 20 Water Street, Canary Wharf, later in 2025 to support a growth-focused environment.
Diversity and Inclusion
Zopa is committed to a workplace free from discrimination. We value diversity of experience, perspectives and backgrounds to build better products, and we support reasonable adjustments in our hiring process.
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Product Management and Marketing
- Industries: Financial Services, IT Services and IT Consulting, Banking
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Senior Product Manager - Current Accounts employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Current Accounts
✨Tip Number 1
Familiarise yourself with Zopa's current offerings and their unique selling points. Understanding what makes their Current Accounts stand out will help you articulate how you can contribute to enhancing customer experience.
✨Tip Number 2
Network with current or former employees of Zopa, especially those in product management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams in the past. Highlight your ability to collaborate with engineers and designers, as this is crucial for the role.
✨Tip Number 4
Stay updated on trends in the fintech industry, particularly around current accounts. Being able to discuss recent developments and how they might impact Zopa will demonstrate your passion and knowledge in the field.
We think you need these skills to ace Senior Product Manager - Current Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in customer-facing roles. Emphasise any achievements that demonstrate your ability to drive product success and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and Zopa's mission. Share specific examples of how you've successfully managed products in the past and how you can contribute to the growth of their Current Accounts.
Showcase Your Data-Driven Approach: Highlight your experience with data analysis in your application. Provide examples of how you've used quantitative and qualitative insights to inform product decisions and improve customer experiences.
Demonstrate Cross-Functional Leadership: Illustrate your ability to lead cross-functional teams by sharing examples of successful collaborations with engineers and designers. This will show your potential to thrive in Zopa's highly autonomous environment.
How to prepare for a job interview at Zopa Bank
✨Show Your Passion for Product Management
Make sure to express your enthusiasm for product management and the journey Zopa is on. Share specific examples of how you've contributed to product success in the past, especially in customer-facing roles.
✨Demonstrate Customer-Centric Thinking
Zopa values products that resonate with customers. Be prepared to discuss how you’ve used both quantitative and qualitative data to inform your decisions and how you ensure customer insights are central to your product strategy.
✨Highlight Your Cross-Functional Leadership Skills
Since this role involves collaboration with engineers and designers, share experiences where you successfully led cross-functional teams. Emphasise your ability to communicate effectively and solve problems collaboratively.
✨Prepare for Problem-Solving Scenarios
Expect to engage in discussions about problem-solving during the interview. Think of examples where you had to make trade-offs or quick decisions to deliver value, and be ready to explain your thought process.