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- Tasks: Lead Heathrow's rail operations, ensuring safety and excellence in service delivery.
- Company: Heathrow is a world-renowned airport, bustling with diverse cultures and opportunities.
- Benefits: Enjoy competitive pay, flexible hybrid working, generous leave, and wellness support.
- Why this job: Join a dynamic team at the heart of aviation innovation and sustainability.
- Qualifications: Professional engineering qualification and experience in operational management required.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 42000 - 72000 ÂŁ per year.
Join to apply for the Heavy Rail Operations Manager role at Heathrow
Join to apply for the Heavy Rail Operations Manager role at Heathrow
Introduction
Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Introduction
Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth £14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.
You’ll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It’s an exciting place to be, where every day, you’ll discover a world of fresh possibilities and you’ll be mentored by world-class experts every step of the way.
Job Description
As the Heavy Rail Operations Manager, you will take the lead in overseeing all aspects of Heathrow’s rail operations, from trackside access to emergency and incident planning, ensuring the highest standards of safety for our colleagues and customers. You\’ll play a key role in building strong, collaborative relationships across the airport, working closely with internal teams and external partners to consistently deliver operational excellence and an outstanding experience for Heathrow Rail users.
Your role will involve
- Act as a line manager for Heathrow Rail (station and back of house) colleagues, ensuring effective performance, compliance and service levels are delivered.
- Develop robust emergency and contingency plans, out of hours response and on call processes to ensure effective incident management plans are in place.
- Create strong relationships with key stakeholders to achieve the successful delivery of Heathrow Rail service goals.
- Implement procedures in accordance with health and safety, security and environmental policies, to meet business and regulatory requirements and manage risks.
- Support the review and continuous improvement of our rail service.
- Ensure all employees, contractors and third parties hold the relevant permits to carry out their duties safely and compliantly.
These Skills Are Essential
- Professional qualification (ONC minimum) within engineering or asset management.
- Proven experience running a control room operation or managing an operational team.
- Strong people and stakeholder management skills.
- Trained and experienced in incident and accident investigation, with an understanding of how to identify root cause.
- Good working knowledge of railway network operations, operating rules, guidelines and performance metrics
- Proficient use of Word, Excel, Project and PowerPoint applications.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we\’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Airlines and Aviation
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Heavy Rail Operations Manager employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heavy Rail Operations Manager
✨Tip Number 1
Familiarise yourself with Heathrow's rail operations and the specific challenges they face. Understanding the unique environment of an airport and how rail services integrate with other transport modes will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at Heathrow. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Heavy Rail Operations Manager position.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in high-pressure environments. Highlighting your experience in incident management and stakeholder collaboration will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and regulations in railway operations and safety standards. Showing that you are proactive about continuous learning and improvement will reflect positively on your application and interview performance.
We think you need these skills to ace Heavy Rail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in rail operations and management. Emphasise any previous roles where you oversaw safety protocols, managed teams, or developed emergency plans.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the aviation industry. Mention specific experiences that demonstrate your ability to build relationships with stakeholders and manage operational excellence.
Highlight Relevant Qualifications: Clearly state your professional qualifications, especially if you have an ONC or higher in engineering or asset management. Include any certifications related to incident investigation or railway operations.
Showcase Soft Skills: The role requires strong people management skills. Use examples from your past experiences to illustrate how you've successfully led teams, resolved conflicts, or improved service levels.
How to prepare for a job interview at Heathrow
✨Know Your Rail Operations
Make sure you have a solid understanding of railway network operations, including operating rules and performance metrics. Brush up on your knowledge of incident management and emergency planning, as these are crucial for the Heavy Rail Operations Manager role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing teams and how you've successfully led operational teams in the past. Highlight specific examples where you've developed strong relationships with stakeholders and ensured compliance with safety standards.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about your experience with incident and accident investigation. Share examples of how you've identified root causes and implemented solutions to improve operations. This will show your analytical skills and commitment to safety.
✨Familiarise Yourself with Heathrow's Values
Research Heathrow's mission and values, especially their focus on sustainability and inclusivity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals as a Heavy Rail Operations Manager.
