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- Tasks: Lead Heathrow's rail operations, ensuring safety and excellence in service delivery.
- Company: Heathrow is a world-renowned airport, bustling with diverse cultures and opportunities.
- Benefits: Enjoy competitive pay, flexible hybrid working, generous leave, and wellness support.
- Why this job: Join a dynamic team at the heart of aviation innovation and sustainability.
- Qualifications: Professional engineering qualification and experience in operational management required.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 42000 - 72000 £ per year.
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As the Heavy Rail Operations Manager, you will take the lead in overseeing all aspects of Heathrow’s rail operations, from trackside access to emergency and incident planning, ensuring the highest standards of safety for our colleagues and customers. You\’ll play a key role in building strong, collaborative relationships across the airport, working closely with internal teams and external partners to consistently deliver operational excellence and an outstanding experience for Heathrow Rail users.
- Act as a line manager for Heathrow Rail (station and back of house) colleagues, ensuring effective performance, compliance and service levels are delivered.
- Develop robust emergency and contingency plans, out of hours response and on call processes to ensure effective incident management plans are in place.
- Create strong relationships with key stakeholders to achieve the successful delivery of Heathrow Rail service goals.
- Implement procedures in accordance with health and safety, security and environmental policies, to meet business and regulatory requirements and manage risks.
- Support the review and continuous improvement of our rail service.
- Ensure all employees, contractors and third parties hold the relevant permits to carry out their duties safely and compliantly.
- Professional qualification (ONC minimum) within engineering or asset management.
- Proven experience running a control room operation or managing an operational team.
- Strong people and stakeholder management skills.
- Trained and experienced in incident and accident investigation, with an understanding of how to identify root cause.
- Good working knowledge ofrailway network operations, operating rules,guidelines and performance metrics
- Proficient use of Word, Excel, Project and PowerPoint applications.
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Heavy Rail Operations Manager employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heavy Rail Operations Manager
✨Tip Number 1
Familiarise yourself with Heathrow's rail operations and the specific challenges they face. Understanding the unique environment of an airport and how rail services integrate with other transport modes will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at Heathrow. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Heavy Rail Operations Manager position.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in high-pressure environments. Highlighting your experience in incident management and stakeholder collaboration will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and regulations in railway operations and safety standards. Showing that you are proactive about continuous learning and improvement will reflect positively on your application and interview performance.
We think you need these skills to ace Heavy Rail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in rail operations and management. Emphasise any previous roles where you oversaw safety protocols, managed teams, or developed emergency plans.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the aviation industry. Mention specific experiences that demonstrate your ability to build relationships with stakeholders and manage operational excellence.
Highlight Relevant Qualifications: Clearly state your professional qualifications, especially if you have an ONC or higher in engineering or asset management. Include any certifications related to incident investigation or railway operations.
Showcase Soft Skills: The role requires strong people management skills. Use examples from your past experiences to illustrate how you've successfully led teams, resolved conflicts, or improved service levels.
How to prepare for a job interview at Heathrow
✨Know Your Rail Operations
Make sure you have a solid understanding of railway network operations, including operating rules and performance metrics. Brush up on your knowledge of incident management and emergency planning, as these are crucial for the Heavy Rail Operations Manager role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing teams and how you've successfully led operational teams in the past. Highlight specific examples where you've developed strong relationships with stakeholders and ensured compliance with safety standards.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about your experience with incident and accident investigation. Share examples of how you've identified root causes and implemented solutions to improve operations. This will show your analytical skills and commitment to safety.
✨Familiarise Yourself with Heathrow's Values
Research Heathrow's mission and values, especially their focus on sustainability and inclusivity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals as a Heavy Rail Operations Manager.
