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For Companies At a Glance
- Tasks: Manage retail displays and communication for mobile products across various channels.
- Company: Join Blue Square, an award-winning agency connecting brands with audiences through innovative marketing.
- Benefits: Enjoy a competitive salary, performance bonuses, company car allowance, and exclusive Samsung discounts.
- Why this job: Be part of a dynamic team that values growth, creativity, and impactful marketing strategies.
- Qualifications: Experience in retail, marketing, or account management; strong project management and stakeholder skills required.
- Other info: Opportunity for development and diverse career paths within the company.
The predicted salary is between 47000 - 68000 £ per year.
ARE YOU THE ONE?
The Omnichannel Manager will be responsible for planning and managing the rollout of fixtures, devices, and messaging for our client’s and Network Operator Partners\’ retail displays across all mobile products. You will also plan and manage all retail communication and engagement within your relevant network partner(s), with responsibility for the management and governance of all retail contractual agreements.
While planning these activities is key, the operational delivery and end-to-end management of projects and programmes are fundamental to this role. You must be comfortable in a fast-paced environment where no two days are the same, juggling multiple tasks.
This role is based at Samsung\’s head office in Chertsey, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital, and Retail environments. You will manage a broad range of stakeholders across Contact Centre, Retail, Channel Marketing, and Account Management to ensure the successful delivery of all retail and contact centre initiatives within the relevant mobile channels.
What You’ll Be Up To
STAKEHOLDER MANAGEMENT
- Build strong relationships with senior stakeholders both internally and externally within your Channel/Network Operator Partner(s).
- Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best-in-class channel contact centre strategies.
PLANNING & MANAGEMENT
- Plan and manage the rollout of all retail messaging, devices, and fixtures aligned with HQ strategy as advised by the Go to Market team.
- Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable measurement of the effectiveness of all investments within your Channel/Network Operator Partner(s).
- Manage retail spend within your channel by working closely with CMM(s).
EXECUTION
- Deliver all Retail and Contact Centre Programs within your Channel/Network Operator Partners, including training, staff engagement, incentives, device seeding, and promoter programs.
CONTINUOUS DEVELOPMENT
- Support the development of retail solutions by actively participating in retail trials and projects.
- Collaborate with the Head of Channel Operations on meetings and new initiatives for channel contact centres.
INSIGHTS & GOVERNANCE
- Provide contractual governance for all space and retail contracts, challenging stakeholders to honor contractual obligations.
- Ensure internal marketing processes are followed before committing to any spend.
Are You Our Perfect Partner?
- Expert understanding of retail, digital, and contact centre operations.
- Experience in marketing and account management.
- Ability to lead projects from planning to operational delivery.
- Background in retail, technology, or telecommunications.
- Experience working in a fast-paced, dynamic environment.
- Strong stakeholder relationship management skills at all levels.
What You Can Expect From Us
- Competitive Salary: £55,000 – £58,000 Per Annum
- Performance Bonus: Up to 10%
- Company Car or Car Allowance
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Rewards Hub
- Development Opportunities, with many team members moving into diverse roles.
Who Are We?
We’re Blue Square, an award-winning retail marketing agency connecting brands with audiences. We believe in the power of human touch in the buyer-to-customer journey to grow sales, loyalty, and brand love. Our people are central to our success, and we support their growth and passion for their work.
Our core values are reflected in our ETHIC principles, and we seek individuals who share and believe in them.
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Omnichannel Manager employer: Blue Square
Contact Detail:
Blue Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail and omnichannel strategies. Understanding how different channels interact and enhance customer experience will give you an edge in discussions with stakeholders.
✨Tip Number 2
Network with professionals in the retail and telecommunications sectors. Attend industry events or webinars to connect with potential colleagues and learn about best practices that can be applied in your role.
✨Tip Number 3
Prepare to showcase your project management skills. Be ready to discuss specific examples of how you've successfully led projects from planning to execution, especially in fast-paced environments.
✨Tip Number 4
Research Blue Square and their core values. Aligning your personal values with theirs during interviews can demonstrate your fit within the company culture and your commitment to their mission.
We think you need these skills to ace Omnichannel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, digital, and contact centre operations. Emphasise any project management roles you've held, especially those that involved stakeholder management and operational delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage multiple tasks in a fast-paced environment and your understanding of retail and telecommunications.
Showcase Stakeholder Management Skills: Provide examples of how you've built strong relationships with stakeholders in previous roles. Highlight any successful collaborations or projects that required you to engage with various teams or partners.
Demonstrate Continuous Development: Mention any initiatives you've taken to develop retail solutions or improve processes in your past roles. This could include participation in trials, training programmes, or innovative projects that align with the responsibilities of the Omnichannel Manager.
How to prepare for a job interview at Blue Square
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the overall success of the projects. This will help you demonstrate your ability to build strong relationships and manage stakeholder expectations effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of projects you've managed from planning to execution. Highlight your ability to juggle multiple tasks in a fast-paced environment, as this is crucial for the Omnichannel Manager role.
✨Understand Retail and Digital Trends
Familiarise yourself with the latest trends in retail, digital marketing, and telecommunications. Being knowledgeable about current market dynamics will show your passion for the industry and your readiness to contribute innovative ideas.
✨Prepare Questions About Continuous Development
Think of insightful questions regarding the company's approach to continuous development and retail solutions. This shows your interest in growth and collaboration, which aligns with the company's values and goals.
