Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage room reservations and provide top-notch customer service daily.
- Company: Join a luxury 4-star property in beautiful Co. Meath.
- Benefits: Earn from €13.80 per hour with potential for growth.
- Why this job: Perfect for detail-oriented individuals who love hospitality and customer interaction.
- Qualifications: Previous reservations or front-office experience is a plus; strong communication skills required.
- Other info: Contact simon.clarke@broadline.ie for direct applications or inquiries.
Cluster Reservations Agent
Salary: From €13.80 per hour (DOE)
Location: Luxury 4-Star Property, Co. Meath
We are seeking a detail-oriented Cluster Reservations Agent to join our reservations team. The Cluster Reservations Agent will manage room reservations across multiple properties, ensuring accuracy and delivering excellent customer service.
Key Responsibilities:
-
Handle incoming reservations via phone, email, and online systems.
-
Manage booking amendments and cancellations efficiently.
-
Update PMS and CRM systems accurately.
-
Upsell property facilities and packages to maximise revenue.
The ideal Cluster Reservations Agent will have previous reservations or front-office experience, excellent communication skills, and strong attention to detail. Join our team as Cluster Reservations Agent today!
For direct applications or enquiries, please contact:
simon.clarke@broadline.ie | 01 4047611
CPERM22
#J-18808-Ljbffr
Cluster Reservations Agent employer: Broadline Recruiters
Contact Detail:
Broadline Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Agent
✨Tip Number 1
Familiarise yourself with the property and its offerings. Knowing the ins and outs of the luxury 4-star property in Co. Meath will help you confidently upsell facilities and packages during your interview.
✨Tip Number 2
Brush up on your customer service skills. As a Cluster Reservations Agent, you'll need to demonstrate your ability to handle reservations and customer queries effectively, so think of examples from your past experiences that showcase this.
✨Tip Number 3
Practice using reservation systems. If you have experience with Property Management Systems (PMS) or Customer Relationship Management (CRM) software, be ready to discuss how you've used these tools to manage bookings efficiently.
✨Tip Number 4
Prepare for scenario-based questions. Think about how you would handle common situations like booking amendments or cancellations, as well as how you would ensure accuracy in your work, which is crucial for this role.
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cluster Reservations Agent. Familiarise yourself with managing reservations, handling customer inquiries, and using property management systems.
Tailor Your CV: Highlight any previous experience in reservations or front-office roles. Emphasise your communication skills and attention to detail, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly in customer service and managing bookings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is key for this role.
How to prepare for a job interview at Broadline Recruiters
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Cluster Reservations Agent. Familiarise yourself with handling reservations, managing amendments, and upselling packages. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to discuss your previous experiences where you've successfully interacted with customers. Use examples that highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Attention to Detail
Since accuracy is crucial in managing reservations, think of instances where your attention to detail made a difference. Be ready to explain how you ensure precision in your work, especially when updating systems or processing bookings.
✨Prepare for Upselling Scenarios
Upselling is a key part of maximising revenue. Prepare some strategies or examples of how you would upsell property facilities and packages. This shows your proactive approach and understanding of the business side of the role.
