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- Tasks: Engage with customers, process bets, and provide top-notch service.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Enjoy flexible shifts, annual bonuses, and 28 days holiday plus your birthday off!
- Why this job: Perfect for those seeking career progression in a supportive and fun environment.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn.
- Other info: Full training provided, plus perks like subsidised travel and discounts!
We’re recruiting for Customer Service representatives to earn £12.21 per hour. Career progression and flexible shifts available. Customer Service Benefits: * Working hours: We’ve a range of full and part-time hours on offer. * Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus * Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata) * Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month. * Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting. * Pension plan: We’ll match your pension contributions to 4%. * Sharesave Scheme: An opportunity to purchase shares at a discounted price, invest in the future of our business and share in our success together. * Perks and discounts: You’ll enjoy great discounts in high street shops, cinemas and even holidays. * Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities. * Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment Full training will be provided to prepare you for this role. Customer Service pay: £12.21 per hour Customer Service Role: * Welcoming customers with a friendly face * Processing bets and assisting with customer queries * Helping customers by demonstrating how to use betting terminals * Building relationships with our customers and providing an excellent customer service * Championing safer gambling at all times * Supporting managers with shop displays and opening / closing activities as required
Customer Services employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting terminals work and common customer queries will give you an edge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships with customers in previous roles. This will demonstrate your ability to provide excellent customer service.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours can make a strong impression and show that you're a good fit for the team.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since we offer various full and part-time hours, showing that you're adaptable can enhance your chances of landing the job.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'welcoming customers', 'processing bets', and 'building relationships'. This will show that you understand the role and have the necessary skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention specific reasons why you want to work in customer service and how you can contribute to the company's success. Personalise it by addressing it to the hiring manager if possible.
Showcase Your Soft Skills: In your application, emphasise soft skills that are crucial for customer service roles, such as communication, empathy, and problem-solving. Provide examples of how you've used these skills in previous jobs or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your ability to thrive in a customer-facing environment.
✨Research the Company
Familiarise yourself with the company's values and mission. Understanding their approach to customer service and safer gambling will help you align your answers with what they are looking for, showing that you're genuinely interested in the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of the interview. This could be about career progression opportunities or the training process. It shows that you are proactive and serious about your potential future with the company.
✨Practice Your Communication Skills
Since the role involves interacting with customers, practice clear and confident communication. You might want to do mock interviews with friends or family to refine your responses and ensure you come across as approachable and friendly.
