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For Companies At a Glance
- Tasks: Lead and motivate hotel teams while ensuring outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, up to £40,000 salary, and discounts on rooms and food.
- Why this job: Be part of a diverse team that values your growth and wellbeing in a fast-paced environment.
- Qualifications: Previous leadership experience in customer service; food & beverage knowledge is a plus.
- Other info: This is a roaming position covering South London, requiring travel to various locations.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Find where you belong!
Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
What’s it all about?
As a Designate Hotel Manager based at Travelodge London Raynes Park , you would be responsible for leading, coaching, and motivating the hotel teams.
This is a Roaming position where you will be required to cover the area of South London. Locations include Kingston upon Thames, Chessington, Tolworth, Wimbledon, Morden, Croydon & more. Must be happy to travel around the district.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and ensuring they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking, and health & safety
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues’ wellbeing, ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial, and work wellbeing. We call this “Better Me”.
Who will this appeal to?
You are friendly, engaging, and welcoming by nature and have previously led a team in a service-led customer-facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast-paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results-focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides customers with a stay that they can trust!
What are the extra benefits of working for Travelodge?
- Up to £40,000
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part-time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Hotel Managers get up to, take a look at our short video: Click here for Video
Does a career as a Designate Hotel Manager appeal to you? Then click ‘apply’ now. We’d love to hear from you.
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Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarize yourself with the specific locations you'll be covering, such as Kingston upon Thames and Croydon. Understanding the local market and customer preferences can give you an edge during interviews.
✨Tip Number 2
Highlight your experience in leading teams in a service-oriented environment. Be ready to share specific examples of how you've motivated your team to achieve customer satisfaction and meet KPIs.
✨Tip Number 3
Show your passion for customer service by preparing to discuss how you would handle customer feedback and implement improvements. This demonstrates your commitment to delivering an outstanding experience.
✨Tip Number 4
Emphasize your adaptability and willingness to travel. Since this is a roaming position, showcasing your flexibility and readiness to manage multiple locations will make you a strong candidate.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hotel Manager position. Understand the key responsibilities and required skills, such as team leadership, customer service, and food & beverage experience.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and team leadership. Mention your previous experiences that align with the responsibilities of the Hotel Manager role and express your enthusiasm for working at Travelodge.
Highlight Your Soft Skills: In your application, emphasize your interpersonal skills, such as communication and motivation. These are crucial for leading a team and ensuring a positive customer experience, which is central to the Hotel Manager role.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Highlight instances where you successfully coached team members or implemented personal development plans.
✨Familiarize Yourself with the Brand Standards
Research Travelodge's brand standards, especially regarding food and beverage service if applicable. Be ready to discuss how you would ensure these standards are met in your role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as customer complaints or team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
