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- Tasks: Lead major transformation programs and ensure delivery excellence across the portfolio.
- Company: Capita Public Service transforms public sector services, enhancing experiences for millions in the UK.
- Benefits: Enjoy 25 days holiday, volunteering days, a discretionary bonus, and flexible working options.
- Why this job: Make a significant impact on society while developing your leadership skills in a diverse environment.
- Qualifications: Proven experience in managing large-scale change initiatives and strong interpersonal skills required.
- Other info: Home-based role with opportunities for career growth and a commitment to diversity.
The predicted salary is between 54000 - 84000 £ per year.
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Director of Transformation & Change – Capita Public Service
Job Description
Capita Public Service is seeking a Director of Transformation & Change to join the Central Government Senior Leadership Team.
This pivotal role will be responsible for managing a portfolio of major programmes and the delivery components of these. You will lead a high-performing Transformation and Change function, driving delivery excellence to meet commercial commitments in terms of time, quality, cost, and margin. This role also presents a unique opportunity to enhance and transform services utilising technology, delivering additional value for clients and increasing revenue and margin through close collaboration with Service Operations and Growth. Additionally, you will provide leadership to programme directors and functional specialists across the programmes.
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
- Client Service Delivery: Oversee the full Client Group service introduction and change portfolio, aligning with Capita Public Service’s mission to be the ‘trusted delivery partner’ for clients. Inc DWP, NHS England & Transport for London
- Vision and Leadership: Set and execute the vision for the Client Group Transformation and Change team, maximizing the value of technology, service design and architecture, programme management, and portfolio governance.
- Team Building: Develop a high-performing leadership team, fostering a culture of high performance and delivery excellence.
- Delivery Leadership: Ensure solution sign-off in bids, service readiness, and in-life changes to services, maintaining active assurance leadership for all relevant deals.
- Governance: Implement robust delivery contract lifecycle governance and manage service readiness governance and performance for the Client Group.
- Cost Management: Oversee the cost of transformation and change control, embedding consistent delivery management practices using CPS governance frameworks and standard tools.
- Strategic Client Engagement: Lead key strategic client change delivery, managing client-facing programmes and pre-sales activities.
What We’re Looking For:
- Experience: Proven track record in managing and leading large-scale, complex change and transformation initiatives for major programmes including technology
- Commercial Acumen: Ability to shape, build, and drive client service delivery changes to meet commercial commitments and client satisfaction.
- Collaboration: Skilled in collaborative leadership and relationship management within a large matrix environment. Strong interpersonal and communication skills are essential to influence and drive results.
- Leadership: Inspire, motivate, and develop high-performing teams in both direct and matrix environments.
- Communication: Strong ability to build impactful, trusting relationships quickly with clients and internal teams.
- Growth Mindset: Capable of leading change and fostering a culture of learning and delivery excellence.
- Adaptability: Thrive in ambiguity, with the ability to prioritize, build consensus, and drive actions to deliver benefits at pace.
- Technical Competence: Advanced/Expert level in PPM Technical Competencies
About Central Government
We’re helping the UK Government to transform public sector services, enhance experiences, and positively impact society. We focus on health and welfare, justice and policing, the private sector, customer communications, digital services and transport. We’re reducing air pollution in London with the TfL Road User scheme. We’re involved in Gas Safe registration, and London’s Ultra Low Emissions Zone. We’re also delivering high quality healthcare technology for under pressure professionals and improving energy efficiency in residential care. Here, you’ll be part of incredible transformations, from start to finish, that can deliver value and better outcomes for all. Join us in making a significant impact on the lives of millions of UK citizens every day.
What’s in it for you?
- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- a discretionary annual bonus
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Home based role – with travel as needed
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team –
Or reach out to
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Director of Transformation and Change employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Transformation and Change
✨Tip Number 1
Familiarize yourself with the latest trends in transformation and change management, especially in the public sector. Understanding how technology can enhance service delivery will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the field of transformation and change. Attend industry events or webinars to connect with leaders who can provide insights into the role and potentially refer you internally.
✨Tip Number 3
Prepare to discuss your experience in leading large-scale change initiatives. Be ready to share specific examples that demonstrate your ability to drive results and manage complex projects effectively.
✨Tip Number 4
Highlight your collaborative leadership skills. Be prepared to explain how you've successfully built high-performing teams and fostered a culture of excellence in previous roles.
We think you need these skills to ace Director of Transformation and Change
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large-scale transformation initiatives. Use specific examples that demonstrate your leadership skills and ability to drive change, particularly in a complex environment.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your vision for the Director of Transformation and Change role. Discuss how your background aligns with Capita's mission and values, and emphasize your commercial acumen and collaborative leadership style.
Highlight Relevant Experience: When detailing your work history, focus on roles where you led significant change projects. Include metrics or outcomes that showcase your success in delivering results and enhancing client satisfaction.
Showcase Your Leadership Style: Capita is looking for someone who can inspire and develop high-performing teams. Share examples of how you've built effective teams and fostered a culture of excellence in previous positions.
How to prepare for a job interview at Capita
✨Showcase Your Leadership Experience
As a Director of Transformation and Change, your ability to lead high-performing teams is crucial. Be prepared to share specific examples of how you've inspired and motivated teams in previous roles, especially in complex change initiatives.
✨Demonstrate Commercial Acumen
Highlight your experience in shaping client service delivery changes that meet commercial commitments. Discuss how you've successfully managed budgets and driven client satisfaction in past projects.
✨Emphasize Collaboration Skills
This role requires strong interpersonal skills to influence and drive results within a matrix environment. Prepare to discuss instances where you've effectively collaborated with diverse teams and stakeholders to achieve common goals.
✨Prepare for Strategic Client Engagement Scenarios
Expect questions about your approach to managing strategic client change delivery. Think of examples where you've led client-facing programs or pre-sales activities, and be ready to explain how you built impactful relationships with clients.
