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- Tasks: Be the go-to person for tenants, helping them with their queries and tenancy needs.
- Company: Join a leading Housing Provider in Central London, known for rapid growth and innovation.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact.
- Why this job: Gain valuable experience in lettings while supporting residents in their housing journey.
- Qualifications: Previous experience in lettings and housing management is essential.
- Other info: This is a 6-month contract with potential for extension and immediate start.
The predicted salary is between 42000 - 63000 £ per year.
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to £210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: * * To act as the first point of contact for tenants, escalating issues when needed. * To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. * To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. * To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. * To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. * To carry out viewings and sign up of available properties. * Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: * Previous experience in Lettings and Housing Management * Good knowledge of the lettings process and allocations * Identify support needs and safeguarding tenancies * Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available – this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start – one weeks notice start-date
Lettings officer employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings officer
✨Tip Number 1
Familiarise yourself with the lettings process and current housing regulations in the UK. This knowledge will not only help you answer questions confidently during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the lettings and housing management sector. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved issues. Having specific examples ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research the company thoroughly before your interview. Understanding their values, mission, and recent developments will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Lettings officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lettings Officer. Familiarise yourself with the lettings process, tenant rights, and the importance of customer service in this role.
Tailor Your CV: Highlight your previous experience in lettings and housing management. Emphasise any relevant skills such as conducting affordability assessments, providing advice to tenants, and managing tenancy agreements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping tenants and your understanding of the lettings process. Mention specific examples from your past experiences that demonstrate your ability to support and advise residents effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Rocasa Consulting
✨Know the Lettings Process
Familiarise yourself with the lettings process and housing management principles. Be prepared to discuss your previous experience in this area, as well as any specific challenges you've faced and how you overcame them.
✨Demonstrate Customer Service Skills
As a Lettings Officer, excellent customer service is key. Think of examples where you've provided outstanding service or resolved tenant issues effectively. Highlight your communication skills and ability to empathise with tenants.
✨Understand Affordability Assessments
Brush up on how to conduct affordability assessments. Be ready to explain the process and criteria you would use to evaluate potential tenants' financial situations, as this is a crucial part of the role.
✨Showcase Your Knowledge of Tenancy Rights
Be prepared to discuss tenants' rights and responsibilities as outlined in tenancy agreements. This will demonstrate your understanding of the legal aspects of lettings and your commitment to supporting residents.
