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- Tasks: Help customers troubleshoot and resolve technical issues via calls, web chat, and email.
- Company: Join an award-winning contact centre in the North East of England.
- Benefits: Receive full training, enjoy a supportive team environment, and develop valuable skills.
- Why this job: Be the frontline hero for businesses, making a real impact with your problem-solving skills.
- Qualifications: No specific experience needed; just bring your helpful attitude and strong communication skills.
- Other info: Perfect for high school and college students looking for flexible work opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided. KEY DUTIES * You\’ll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving. * It will be up to you to get to know their business, build rapport and help them get back on track with their product. * You\’ll be a product expert, able to spot fixes and recommend additional products that could save them time and effort. * You may speak to customers on occasion via web chat and email – so strong communication skills are key! CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated
Customer Support Expert employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert
✨Tip Number 1
Familiarise yourself with the products and services offered by our client. Understanding their offerings will help you build rapport with customers and provide effective solutions during your calls.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable and confident when speaking to customers, especially when troubleshooting complex issues.
✨Tip Number 3
Develop your problem-solving skills by tackling hypothetical technical issues. This will prepare you for the types of challenges you may face on the job and demonstrate your ability to think critically under pressure.
✨Tip Number 4
Showcase your ability to work independently and as part of a team by sharing examples from your past experiences. Highlighting these skills during your interactions can make you stand out as a candidate who fits well within the company culture.
We think you need these skills to ace Customer Support Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Support Expert. Highlight key skills such as communication, problem-solving, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any previous customer service experience or relevant skills, even if they are from different fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Use specific examples to demonstrate how you have successfully resolved issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Helpful Nature
Since the role requires a naturally helpful attitude, be prepared to share examples of how you've assisted others in the past. Highlight any experiences where you went above and beyond to help someone solve a problem.
✨Demonstrate Calmness Under Pressure
The interviewers will want to see how you handle stressful situations. Prepare a few scenarios where you faced challenges and explain how you remained calm and resolved the issues effectively.
✨Build Rapport with the Interviewer
Just like you'll need to build relationships with customers, try to establish a connection with your interviewer. Use active listening skills, maintain eye contact, and engage in friendly conversation to create a positive atmosphere.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions to ensure you convey your points effectively.
