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- Tasks: Answer emergency calls and provide support to vulnerable residents in Haringey.
- Company: Connected Care Service is a vital 24/7 emergency service by Haringey Council.
- Benefits: Enjoy competitive pay rates, including multipliers for weekends and unsociable hours.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Good communication skills, IT proficiency, and the ability to drive are essential.
- Other info: Flexible shifts available; be part of a compassionate team dedicated to community care.
The predicted salary is between 24000 - 36000 £ per year.
Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained. This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week. You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures. It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents. • Weekends (WE) = 1.50 Multiplier • Unsociable Hours (8pm to 6am) = 1.33 Multiplier • Weekend Unsociable = 1.83 Multiplier • Bank Holiday (BH) Rate = 2 Multiplier Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service. Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing. Monitoring & Responding Officer Monitoring & Responding Officer Monitoring & Responding Officer Monitoring & Responding Officer Monitoring & Responding Officer
Monitoring & Responding Officer employer: Talent Dice Ltd
Contact Detail:
Talent Dice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring & Responding Officer
✨Tip Number 1
Familiarise yourself with the Connected Care Service and its operations. Understanding how the service works, including the call monitoring platform and emergency response protocols, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by engaging in community activities or volunteering. This will not only enhance your ability to connect with vulnerable individuals but also provide real-life examples to discuss in your interview.
✨Tip Number 3
Prepare for situational questions by thinking about past experiences where you had to adapt quickly to changing priorities. Being able to articulate these experiences will highlight your flexibility and problem-solving skills.
✨Tip Number 4
Brush up on your IT skills, especially related to call monitoring systems and administrative tasks. Being comfortable with technology will be crucial in this role, so consider taking a short course if needed.
We think you need these skills to ace Monitoring & Responding Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Monitoring & Responding Officer. Highlight key skills such as communication, compassion, and adaptability in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous work in emergency services, customer support, or roles requiring strong interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Include specific examples of how you've successfully handled challenging situations or provided support to vulnerable individuals.
Highlight IT and Maintenance Skills: Make sure to mention your IT proficiency and any experience with equipment maintenance. This is crucial for the role, so provide examples of relevant tasks you've performed in past positions.
How to prepare for a job interview at Talent Dice Ltd
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond to help others, especially in challenging situations.
✨Demonstrate Communication Skills
Since the role requires good communication and compassionate engagement, prepare to discuss scenarios where you've effectively communicated with individuals in distress. Highlight your ability to listen actively and respond appropriately.
✨Adaptability is Key
Be ready to talk about times when you've had to adapt to changing priorities or unexpected situations. This will show that you can handle the varied nature of the role and remain calm under pressure.
✨Familiarise Yourself with Safeguarding
Understanding safeguarding requirements is crucial for this position. Brush up on relevant policies and be prepared to discuss how you would ensure the safety and wellbeing of vulnerable residents in your care.
