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- Tasks: Join us as an Employment Support Administrator, providing vital admin support to help adults return to work.
- Company: Brockenhurst College is a top college in the beautiful New Forest, serving 2,800 students each year.
- Benefits: Enjoy 25 days leave, free gym access, discounts, and a supportive work environment.
- Why this job: Make a real impact by helping others find employment while working in a vibrant team culture.
- Qualifications: GCSE C in English or equivalent; office experience and IT skills are a plus.
- Other info: Flexible working and opportunities for personal development await you!
The predicted salary is between 20000 - 30000 £ per year.
Here at Brockenhurst College , we are looking to recruit an Employment Support Administrator on a full-time, permanent basis at out Basepoint Office in Southampton. In return, you will receive a competitive salary of £24,617 per annum.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.
The Role:
As our Employment Support Administrator , you will provide comprehensive administrative support as part of the Employment Support Services Team (Quickstart).
Quickstart are the employment support team for Brockenhurst College, based in Southampton, providing fully funded courses to unemployed adults to support them back into work or move a step closer to employment.
Responsibilities as our Employment Support Administrator will include:
- Provide an efficient and comprehensive administrative service for the team, taking and communicating messages, working through the various processes and systems that support the work Employment Support undertake, with a particular emphasis on logging customer referrals accurately on our Access Databases.
- Respond to all external and internal telephone and email enquiries, providing accurate advice and support where necessary. Maintain the generic email account and social media for Employment Support Services.
- Maintain learner packs and documentation and track relevant paperwork including pre-enrolment, pre-course and post course completion.
- Support tutors with courses where necessary, including classroom setup/tidying, exam invigilation, and maintenance of learner break room
- Support and deal with queries from learners, visitors, partners, tutors and the public.
- Support colleagues with regular and consistent tracking of learners post course to ensure accurate destination date is collected.
- Provide hospitality and any other learning support materials needed for learning. Order and maintain stationery and other supplies.
- Assist in the implementation of an effective filing & storage system.
- Support Curriculum Leader and Coordinator with appropriate administrative tasks where required
- Liaise with external organisations and bodies relevant to the specific responsibilities of the Employment Services Co-ordinators and Head of Employability.
- Assist colleagues as required and be willing to sometimes work flexibly to help cover events.
- Carry out duties with efficiency, accuracy and diplomacy, ensuring confidentiality is maintained.
- Undertake such duties as may be reasonably requested from time to time
As our Employment Support Administrator , you’ll ideally have:
- GCSE C English
- Completed of willing to work towards a digital/IT qualification
- Experience working within a busy office environment
- Experience of preparation of reports and formal documents
- Experience of preparation of general communications e.g. letters
- Experience of maintaining files and records
- Experience of planning own work routines and cycle
- Working knowledge of Microsoft Office, including use of Outlook, Word and Excel spreadsheets
Benefits you will receive:
- 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff)
- An option to purchase further leave through our Annual Leave Purchase Scheme
- Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
- On-site Nursery offers childcare at superb rates in and outside of term time (Main Site)
- Enrolment into the Local Government Pension Scheme
- Free eye care vouchers
- Free secure onsite parking (Main Site)
- Access to a range of discounts including shopping, travel and healthcare
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (Main Site)
- Weekly staff football (Main Site)
If you feel you are the right candidate for this Employment Support Administrator role, then please click ‘apply’ now!
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
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Employment Support Administrator employer: Brockenhurst College
Contact Detail:
Brockenhurst College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Support Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Employment Support Administrator role. Understanding the nuances of managing customer referrals and maintaining learner documentation will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your experience in a busy office environment by preparing examples of how you've effectively managed multiple tasks. This will highlight your ability to handle the administrative demands of the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Outlook, Word, and Excel. Being proficient in these tools is crucial for the role, and you might even want to mention any specific projects where you used them effectively.
✨Tip Number 4
Research Brockenhurst College and its Quickstart programme. Understanding their mission and values will allow you to align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Employment Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Employment Support Administrator position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Highlight your proficiency in Microsoft Office and any experience you have in managing databases or customer enquiries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college. Mention specific examples from your past work that demonstrate your ability to handle the tasks listed in the job description, such as managing communications and supporting team members.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Brockenhurst College
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Employment Support Administrator position. Familiarise yourself with the tasks mentioned in the job description, such as managing customer referrals and supporting tutors. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Administrative Skills
Prepare examples from your past experiences that highlight your administrative capabilities. Discuss how you've managed processes, maintained records, or handled enquiries in a busy office environment. This will show the interviewers that you have the practical skills needed for the job.
✨Demonstrate Communication Proficiency
Since the role involves responding to enquiries via telephone and email, be ready to discuss your communication style. Practice articulating your thoughts clearly and concisely, and consider how you would handle difficult queries. This will reflect your ability to maintain professionalism in various situations.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and supporting colleagues. Be prepared to share instances where you've worked collaboratively or adapted to changing circumstances. Highlighting your teamwork skills will show that you're a good fit for the Employment Support Services Team.
