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- Tasks: Coordinate terminal operations, manage customer queries, and ensure timely container movements.
- Company: Join Freightliner, the UK's largest maritime intermodal logistics operator with a strong European presence.
- Benefits: Enjoy competitive pay, pension schemes, life insurance, and family-friendly provisions from day one.
- Why this job: Be part of an award-winning safety culture while developing your skills in a dynamic environment.
- Qualifications: Attention to detail, teamwork, customer service focus, and knowledge of container ISO standards preferred.
- Other info: Night shifts, 50 hours per week, and access only by own transport due to location.
The predicted salary is between 36000 - 60000 £ per year.
Terminal Coordinator (Nights) page is loaded
Terminal Coordinator (Nights)
Apply locations: London Gateway | Posted on: Posted 30+ Days Ago | Job requisition id: ATR-4133
Freightliner is the UK\’s largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals. We are also a leading operator in the UK Heavy Haul rail freight market. Freightliner operates across Europe, offering seamless intermodal and Heavy Haul rail freight services connecting European countries and the UK.
In the UK, the Freightliner Group operates under several legal entities, including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
Job title: Terminal Coordinator (Nights)
Location: London Gateway (Stanford-le-Hope)
Position Type: Permanent, full-time
Hours of work: 50 hours per week, night shift
The role:
As a Terminal Coordinator, you will handle incoming and outgoing customer service requests, including depot-related queries, shunt planning and delivery, Reefer-related inquiries, and bonded storage requests. You will also participate in various projects, promoting our culture and prioritizing health and safety.
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including a competitive pension scheme and life insurance coverage from day 1.
- Career Development: Regular training and advancement opportunities, including external courses and in-house training to enhance skills and confidence.
- Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Family-Friendly Provisions: Enhanced maternity and paternity pay. Proud to be a Work180 endorsed employer.
- Employee Well-being: Access to Employee Assistance Programme (EAP) 24/7, discounts on gym memberships, vouchers, and cycle to work scheme.
Key responsibilities:
- Handle customer queries, including communications with shipping lines and claims.
- Administer yard and shunting services documentation.
- Prepare reports on stock and repairs for customers.
- Plan and issue shunts to ensure timely container movements.
- Process bonded requests.
- Manage internal tug access via Gate Management System / VBS, ensuring shunt completion as per plan.
- Liaise with senior managers for VBS slot planning and instructions.
- Book VBS for Pentalver and port movements, ensuring no missed bookings.
- Address Reefer-related queries, coordinating with Terminal MSO for settings and Genset releases.
Requirements:
- Attention to detail
- Strong team player
- Customer service focus
- Knowledge of container ISO standards (preferred)
Please note that due to the site\’s location, access is only possible by own transport.
About us:
Freightliner is the UK\’s largest maritime intermodal logistics operator, transporting containers from major deep-sea ports to inland terminals, and a leader in UK Heavy Haul rail freight. We operate across Europe, connecting European countries with the UK seamlessly.
Our UK operations include multiple legal entities, such as Freightliner Group Ltd, Freightliner Heavy Haul Ltd, and Pentalver Ltd.
We prioritize our employees\’ growth and safety, offering developmental opportunities to help reach their full potential. We seek committed, reliable individuals with the necessary skills and experience. In return, we provide competitive pay, excellent benefits, a pension scheme, and a rewarding career.
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Terminal Coordinator (Nights) employer: Freightliner Group Ltd
Contact Detail:
Freightliner Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Coordinator (Nights)
✨Tip Number 1
Familiarise yourself with the logistics and intermodal transport industry. Understanding the key players, such as shipping lines and rail freight operators, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience. As a Terminal Coordinator, you'll be handling customer queries, so showcasing your ability to manage customer relationships effectively can set you apart from other candidates.
✨Tip Number 3
Demonstrate your attention to detail. In this role, accuracy is crucial for managing documentation and planning shunts, so be prepared to discuss examples of how you've successfully managed detailed tasks in previous positions.
✨Tip Number 4
Network with current or former employees of Freightliner. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Terminal Coordinator (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Terminal Coordinator position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and logistics. Use bullet points for clarity and include specific achievements that demonstrate your attention to detail and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the Terminal Coordinator position and how your background aligns with their values, especially regarding safety and customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Terminal Coordinator role.
How to prepare for a job interview at Freightliner Group Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Freightliner thoroughly. Understand their operations, values, and the specific role of a Terminal Coordinator. This will help you answer questions confidently and show your genuine interest in the company.
✨Highlight Your Customer Service Skills
As a Terminal Coordinator, you'll be handling customer queries and service requests. Be prepared to discuss your previous experiences in customer service, focusing on how you resolved issues and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. Prepare examples from your past work where your attention to detail made a significant impact, such as avoiding errors in documentation or ensuring timely container movements.
✨Showcase Teamwork and Communication Skills
This position requires strong collaboration with various teams. Be ready to share instances where you successfully worked as part of a team, highlighting your communication skills and ability to liaise with different departments.
