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- Tasks: Coordinate terminal operations, manage customer queries, and ensure timely container movements.
- Company: Join Freightliner, the UK's largest maritime intermodal logistics operator with a strong European presence.
- Benefits: Enjoy competitive pay, pension schemes, life insurance, and family-friendly provisions from day one.
- Why this job: Be part of an award-winning safety culture while developing your skills in a dynamic environment.
- Qualifications: Attention to detail, teamwork, customer service focus, and knowledge of container ISO standards preferred.
- Other info: Night shifts, 50 hours per week, and access only by own transport due to location.
The predicted salary is between 36000 - 60000 £ per year.
Terminal Coordinator (Nights) page is loaded
Terminal Coordinator (Nights)
Apply locations London Gateway posted on Posted 30+ Days Ago job requisition id ATR-4133
Freightliner is the UK\’s largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
Job title:Terminal Coordinator (Nights)
Location: London Gateway (Stanford-le-Hope)
Position Type: Permanent, full-time
Hours of work: 50 hours per week, night shift
The role
As a Terminal Coordinator you will be responsible for dealing with incoming and outgoing customer service requests, including but not limited to; depot related queries, shunt planning and delivery, Reefer related enquiries, bonded storage requests.
You will also have the opportunity to get involved in a variety of projects, all while sharing our culture and belief of health and safety being the number one priority.
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
- Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
- Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Generous family friendly provisionwith enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
- Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.
Key responsibilities
- Handling all customer queries, including communications with shipping lines and customer claims.
- Complete administration for yard and shunting services.
- Preparing reports for customers detailing stock and repair information.
- Plan & issue shunts to ensure all containers moved within relevant time frame
- Process Bonded requests in and out of the depot.
- Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
- Liaise with senior managers to plan VBS slots and to action their instructions.
- Plan and book VBS for both Pentalver and Port movements ensuring no missed bookings.
- Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.
Requirements:
- Attention to detail.
- Strong team player.
- Demonstrate a strong customer service focus.
- Ideally have the knowledge of container ISO standards.
Please note that due to the location of the site, it is only accessible by own transport.
About us
Freightliner is the UK\’s largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!
Please be advised that successful appointments are subject to a satisfactory DBScheck.
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.
About Us
Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.
Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership.
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety.
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.
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Terminal Coordinator (Nights) employer: Freightliner Group Ltd
Contact Detail:
Freightliner Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Coordinator (Nights)
✨Tip Number 1
Familiarise yourself with the logistics and intermodal transport industry. Understanding the key players, such as shipping lines and rail freight operators, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience. As a Terminal Coordinator, you'll be handling customer queries, so showcasing your ability to manage customer relationships effectively can set you apart from other candidates.
✨Tip Number 3
Demonstrate your attention to detail. In this role, accuracy is crucial for managing documentation and planning shunts, so be prepared to discuss examples of how you've successfully managed detailed tasks in previous positions.
✨Tip Number 4
Network with current or former employees of Freightliner. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Terminal Coordinator (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Terminal Coordinator position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and logistics. Use bullet points for clarity and include specific achievements that demonstrate your attention to detail and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the Terminal Coordinator position and how your background aligns with their values, especially regarding safety and customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Terminal Coordinator role.
How to prepare for a job interview at Freightliner Group Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Freightliner thoroughly. Understand their operations, values, and the specific role of a Terminal Coordinator. This will help you answer questions confidently and show your genuine interest in the company.
✨Highlight Your Customer Service Skills
As a Terminal Coordinator, you'll be handling customer queries and service requests. Be prepared to discuss your previous experiences in customer service, focusing on how you resolved issues and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. Prepare examples from your past work where your attention to detail made a significant impact, such as avoiding errors in documentation or ensuring timely container movements.
✨Showcase Teamwork and Communication Skills
This position requires strong collaboration with various teams. Be ready to share instances where you successfully worked as part of a team, highlighting your communication skills and ability to liaise with different departments.
