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- Tasks: Lead a team of Technical Account Managers to drive client success and satisfaction.
- Company: Join Pegasystems, a leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, bonuses, equity options, and a flexible work environment.
- Why this job: Be part of a dynamic team that values excellence and fosters strong client relationships.
- Qualifications: Bachelor's degree in Computer Science; 12-15 years of relevant experience required.
- Other info: Opportunity for continuous learning and development in a fun, inclusive culture.
The predicted salary is between 43200 - 72000 £ per year.
Director of Technical Account Management EMEA
Join to apply for the Director of Technical Account Management EMEA role at Pegasystems
Director of Technical Account Management EMEA
Join to apply for the Director of Technical Account Management EMEA role at Pegasystems
Direct message the job poster from Pegasystems
EMEA Talent Acquisition Leader | Senior Recruitment Business Partner | Tech and Sales Recruiting
Meet Our Team
As a key leader to a regional team of Technical Account Managers (TAM) who have the goal of driving client operational roadmap achievement and optimized solution health and performance, you will provide vision, guidance, and technical oversight.
Picture Yourself At Pega
The position has responsibility for providing Thought Leadership to a regional team of Technical Account Managers (TAM) with the goal of driving client operational milestone achievement, optimized solution health and enhancing client satisfaction levels. This is a significant hands-on leadership role within the TAM/GSA organization and provides vision, guidance, and technical oversight of the team. Reporting directly to the regional Senior Director TAM/GSA, the Director will play an integral part in leading and driving overall client success.
What You\’ll Do At Pega
Lead a team of Technical Account managers which focus on: operational milestone success with business value for the client, establishing client technical confidence in Pega’s services, and fostering strong client relationships to ensure that technical engagements result in client satisfaction and retention
- Work with the Senior Director or VP TAM/GSA:
- to ensure the regional teams are appropriately staffed with a view to future demands
- review the TAM monthly and quarterly goals to ensure targeted work is mission aligned and value focused
- measure and aggregate program compliance within team
- partner with the various functions (SRT, GCS, CSM, PM, Eng.) to share and drive client feedback and product/service improvements
- ensure feedback is reported, driven and governed
- drive internal and external process and improvements aligned with clients’ requirements to ensure clients’ success criteria are met
Who You Are
The successful candidate exemplifies a blend of deep technical expertise with client facing prowess. You are a dynamic, motivated and enthusiastic leader who is passionate about delivering excellence to our clients, as well as proficient in collaborating with business and technical stakeholders across the broader organizations.
What You\’ve Accomplished
- Bachelor’s Degree in Computer Science, or equivalent, Masters Preferred
- 12 – 15 years of relevant work experience, including up to 10 years leadership experience in a consulting or technical role
- Proven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfaction
- A track record of using relevant metrics and process improvements to drive process and organizational improvement
- Expert oral and written communication skills, leadership and poise in pressurized situations
- Tenacity, drive and the desire to succeed in a fast-paced environment
Additional Preferred Qualifications
- Experience working within a global SaaS or PaaS organization
- Understanding of the Cloud and how to support Cloud based clients
- Hands on experience with Pega Products
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 22284
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
-
Industries
Software Development and IT Services and IT Consulting
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Director of Technical Account Management EMEA employer: Pegasystems
Contact Detail:
Pegasystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technical Account Management EMEA
✨Tip Number 1
Familiarise yourself with Pega's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Pegasystems, especially those in technical account management roles. They can provide valuable insights into the company culture and expectations for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven client satisfaction and resolved complex technical issues.
✨Tip Number 4
Stay updated on industry trends, particularly in SaaS and cloud technologies. Being knowledgeable about the latest developments will show that you're proactive and committed to continuous learning.
We think you need these skills to ace Director of Technical Account Management EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management and leadership roles. Emphasise your achievements in driving client satisfaction and operational success, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and your ability to lead teams effectively. Use specific examples from your past experiences that demonstrate your technical expertise and client-facing skills.
Highlight Relevant Metrics: When detailing your work experience, include metrics that showcase your impact, such as improvements in client satisfaction scores or successful project completions. This will help illustrate your effectiveness in previous roles.
Showcase Leadership Qualities: Since this is a leadership position, make sure to highlight your leadership style and how you've motivated teams in the past. Discuss any initiatives you've led that resulted in significant improvements or innovations.
How to prepare for a job interview at Pegasystems
✨Showcase Your Leadership Skills
As a Director of Technical Account Management, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and the outcomes achieved.
✨Highlight Technical Expertise
Given the technical nature of the role, be ready to discuss your deep understanding of technology, particularly in SaaS or PaaS environments. Familiarise yourself with Pega products and be prepared to explain how your technical knowledge can benefit client satisfaction.
✨Prepare for Client-Facing Scenarios
Since this role involves significant client interaction, think of scenarios where you've successfully built strong client relationships. Be ready to discuss how you’ve resolved complex issues and driven client success in previous roles.
✨Understand Metrics and Process Improvements
The job requires a focus on metrics and process improvements. Brush up on relevant metrics you've used in the past to drive organisational improvement and be prepared to discuss specific examples of how you've implemented changes that led to better outcomes.
