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- Tasks: Support vulnerable passengers during transport, ensuring their safety and wellbeing.
- Company: Leeds City Council is a major employer dedicated to community service and support.
- Benefits: Enjoy flexible working hours, competitive salary, and generous pension contributions.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Good communication skills and a caring attitude are essential; training will be provided.
- Other info: This role requires an enhanced DBS check and offers opportunities for professional development.
The predicted salary is between 20400 - 24480 £ per year.
Job title: Enhanced Passenger Assistant
Salary: A2 £24,480 – £24,796 pro rata
Hours: 16 hours
Contract: Permanent (Term time only)
Location: Westland Road, LS11 5SB
About the role
As a passenger assistant you will provide a safe and supportive transport experience to vulnerable clients, older people, children who are in care, children and young people with varying degrees of learning, emotional and physical difficulties.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About You
- Good communication skills and the ability to work as part of a team.
- Available to work on a split shift between core hours of 7-10am and 2-5pm, 16hrs weekly
- Flexibility to the changing needs of the service
- Approachable and caring attitude offering a warm welcome to passengers, families, carers and staff
- A good understanding of your responsibilities in regard of Health and safety
- An enhanced DBS will be required
- A good level of physical ability is needed
About The Role (continued)
As our next Passenger Assistant, you will join a team that transports over 4,000 passengers to school/college or centres daily. We currently employ over 350 passenger assistants, and our team is growing due to increased demand for our service. You will be integral in supporting passengers ensuring their safety, conduct and wellbeing while on transport. You will enjoy working with people; your approachability, warmth and enthusiasm will contribute positively to our passengers\’ day. You will need to support passengers on off-transport, so a good level of physical ability will be required.
What We Offer You
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How To Apply
Complete the online application form. Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact Maria Murphy (Administration Assistant) or Karen Stroud (Resources scheduler) at 0113 3760100 option 2 or email Maria.murphy@leeds.gov.uk or Karen.stroud@leeds.gov.uk.
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
Additional information
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you\’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose Passenger transport is responsible for the provision of a safe transport service to the most vulnerable clients; older people, children who are in care and adults, children and young people with varying degrees of learning, emotional and/or physical difficulties.
Responsibilities
- To attend to the passengers’ personal needs, hygiene, first aid and wellbeing.
- To support passengers who may have complex medical needs and who may need emergency medical support.
- To communicate with passengers who require additional support with communication, including those passengers who use a mechanical system. The postholder may also be required to use British sign language, PECS cards and or Makaton.
- To use equipment as directed by the driver to support passengers.
- To support passengers who because of their physical needs may need to be transported in wheelchairs.
- To protect and distract passengers who may harm themselves or others whilst being transported.
- To supervise and support pupils ensuring their health, safety and wellbeing.
- To establish good relationships with all passengers and colleagues, acting as a role model and being aware of and responding appropriately to individual needs.
- To ensure the inclusion and acceptance of all pupils.
- To be aware of pupil problems and report any concerns to a responsible officer (parent/carer/school staff)
- To complete and provide passenger information as requested by a Supervising officer.
- As and when required to supervise a Passenger assistant on a lower grade, to ensure health, safety and welfare of passengers is met.
- To be aware of and to comply with policies relating to safeguarding, health and safety, data governance to report any concerns to a supervising officer.
- To support the council values.
- To attend and participate in relevant meetings, training and learning and development activities.
- Post-holders are required to attend a minimum of five days training per year.
Qualifications
Basic numeracy and literacy skills. To be willing to undertake and complete the pass the PATS PLUS training course within six months of appointment.
Essential requirements
Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate.
Essential Behavioural And Other Characteristics
- Understand and embrace Leeds City Council values and behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
- Able to understand and observe Leeds City Council policies and procedures
- Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
Apply for this job
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Passenger Transport Enhanced Passenger Assistant employer: Leeds City Council
Contact Detail:
Leeds City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Enhanced Passenger Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable clients, such as children in care and those with learning difficulties. Understanding their requirements will help you demonstrate your empathy and suitability for the role during any informal discussions.
✨Tip Number 2
Reach out to current or former employees of Leeds City Council to gain insights into the work culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your flexibility and availability, especially regarding the split shift hours mentioned in the job description. Being able to clearly articulate your willingness to adapt to the service's changing needs will make you a more attractive candidate.
✨Tip Number 4
Consider volunteering or gaining experience in similar roles, such as working with children or vulnerable adults. This hands-on experience can enhance your understanding of the responsibilities involved and give you real-life examples to share during conversations about the role.
We think you need these skills to ace Passenger Transport Enhanced Passenger Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Passenger Transport Enhanced Passenger Assistant. Highlight your relevant experience and skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, teamwork, and any experience working with vulnerable individuals.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the needs of the passengers. Mention specific examples of how you can contribute positively to their transport experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leeds City Council
✨Show Your Caring Nature
As a Passenger Transport Enhanced Passenger Assistant, your ability to connect with vulnerable clients is crucial. During the interview, share examples of how you've demonstrated empathy and support in previous roles or situations.
✨Highlight Communication Skills
Good communication is key in this role. Be prepared to discuss how you effectively communicate with individuals who may have varying degrees of learning or emotional difficulties. Mention any experience you have with alternative communication methods, like British Sign Language or PECS.
✨Demonstrate Flexibility
The role requires flexibility to meet the changing needs of the service. Be ready to talk about times when you've adapted to new situations or challenges in your previous jobs, showcasing your willingness to go the extra mile.
✨Understand Health and Safety Responsibilities
Since health and safety is a significant part of the role, make sure you understand the basic principles. Discuss any relevant training or experiences you have that relate to ensuring the safety and wellbeing of passengers during transport.
