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- Tasks: Join our team as an IT Level 3 Apprentice and gain hands-on experience in technology.
- Company: Baltic Apprenticeships partners with top employers to provide exciting career opportunities.
- Benefits: Enjoy practical training, mentorship, and the chance to earn an accredited IT qualification.
- Why this job: This role offers a vibrant culture and the chance to work with tech experts.
- Qualifications: No prior experience needed; just bring your passion for technology!
- Other info: Perfect for high school and college students looking to kickstart their IT career.
Job Description
About Fourteen IP
Fourteen IP are theworlds leading provider of AI and cloud telephony solutionsfor thehospitality sector, helping hotels worldwidestreamline operationsandenhance guest experiences. TheirEvolution Voicecloud telephony service is used inover 350,000 hotel rooms across 25 countries, while theirAI-powered Evolution Virtual Agent (EVA)managesmillions of guest calls, improving efficiency for hotels.
As a growing and innovative company, they are looking for amotivated and tech-savvy individualto join their team as anIT Support Apprentice. This is a fantastic opportunity for someone passionate abouttechnology, networking, and troubleshootingto gainhands-on experiencein a rapidly expanding industry.
About the Role
As anIT Support Apprentice, you will play a key role insupporting hotel clientswith their cloud telephony and networking systems. You will gain experience intechnical support, fault-finding, installations, and VoIP technologieswhile working with experienced professionals.
A Typical Day in the Job:
?Technical Support & Troubleshooting Diagnose and resolve faults incloud telephony, routers, switches, and networksvia phone, email, and remote access tools.
??Installation & Maintenance Configure, test, install, and repairIT & telephony equipment, ensuring systems are ready for deployment.
??Remote & On-Site Support Respond tofaults, moves, additions, and changeswhile providingassistance to customers and colleagues.
??VoIP & Network Monitoring UseWireshark, Magic, and BroadWorksto analyse VoIP performance and check device configurations.
??Documentation & Compliance Accuratelylog work orders, reports, and stock control, ensuring adherence toISO9001 service standards.
??Security & Policy Adherence Follow security protocols forpassword resets, backups, and compliance with company policies.
Salary, Hours&Benefits:
??Starting Salary: £18,150+(based on experience)
??22 days holiday + bank holidays(increasing yearly to 27 days after 5 years)
?Hours:37.5 hours per week (Monday Friday, 9:00 AM 5:30 PM)
??Cycle-to-work scheme
??Health cover scheme
??Pension scheme
??Hands-on training & career development in IT & networking
Desired Qualities, Skills and Knowledge:
??Customer-focused able to communicate effectively and professionally.
??Problem-solving & analytical able to assess situations and apply logical solutions.
??Technically minded interested in networking, IT systems, and cloud technology.
??Methodical & detail-oriented follows structured processes and checks information.
??Adaptable & eager to learn committed to developing technical skills.
??Team player able to work well with colleagues and external stakeholders.
??Motivated & proactive takes initiative and works independently when required.
Required Grades – Maths 4/C, English 5/C.
Your Training with Baltic:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT.
Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Fourteen IP. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Research the company you're applying to. Understand their values, culture, and the specific technologies they use. This knowledge will help you tailor your conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former apprentices in the IT field. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the application process.
✨Tip Number 3
Prepare for technical questions by brushing up on key IT concepts and skills relevant to the apprenticeship. Practising common interview questions can also boost your confidence and help you articulate your passion for technology.
✨Tip Number 4
Showcase your enthusiasm for learning. During interviews, express your eagerness to develop new skills and take on challenges. Employers appreciate candidates who are motivated and ready to grow within the role.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Apprenticeship. Tailor your application to highlight how your interests and experiences align with the role.
Craft a Compelling CV: Create a CV that showcases your relevant skills, education, and any previous experience in IT or technology. Use clear headings and bullet points to make it easy to read, and ensure it is tailored specifically for the apprenticeship.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for technology and the apprenticeship. Mention specific projects or experiences that demonstrate your passion and willingness to learn. Make sure to address why you want to work with this particular employer.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the IT field.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT during the interview. Share any personal projects or experiences that demonstrate your interest in technology, as this will show the employer that you're genuinely excited about the role.
✨Research the Company
Before the interview, take some time to learn about the company and its values. Understanding their mission and recent projects can help you tailor your answers and show that you're a good fit for their team.
✨Prepare for Technical Questions
As an IT apprentice, you may be asked technical questions related to IT concepts or problem-solving scenarios. Brush up on basic IT knowledge and be ready to discuss any relevant skills or tools you’ve used.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about the team you'll be working with or opportunities for growth within the company.
