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- Tasks: Provide top-notch desktop support and ensure smooth IT operations for users.
- Company: Join MUFG, a leading global financial group with a commitment to making a difference.
- Benefits: Enjoy flexible working options and a culture that values your voice and ideas.
- Why this job: Be part of a team that prioritises innovation, collaboration, and exceptional user experiences.
- Qualifications: Minimum 2 years in Desktop Support with strong Windows 10/11 expertise required.
- Other info: Open to flexible working requests; diversity and inclusion are core values.
The predicted salary is between 30000 - 42000 £ per year.
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support and acting as the primary onsite point of contact for end users requiring IT assistance. While an offsite Service Desk handles remote and centralised support, this role exists to deliver hands, in person engagement.
The Desktop Support Analyst works in close partnership with the offsite Service Desk and other IT teams to ensure seamless end-to-end support. This includes receiving escalations from the Service Desk, resolving onsite incidents, coordinating follow-ups, and ensuring accurate documentation and communication throughout the support lifecycle. The role plays a vital part in bridging the gap between remote IT services and the users physical technology environment.
In this customer facing role, the Desktop Support Analyst focuses on restoring productivity quickly while providing a positive, professional support experience. Responsibilities extend beyond break/fix support to include workstation deployments, onboarding and offboarding assistance, endpoint standard enforcement, and proactive identification of recurring issues. Success in this role is defined by technical effectiveness, collaboration, and the ability to represent the AskIT team as a trusted, reliable presence within the business.
As a highly visible, onsite presence, the Desktop Support Analyst plays a key role in shaping the end-user perception and sentiment toward IT services. Through professionalism, empathetic, and solution based interactions, the Analyst build trust with employees and promotes confidence in the AskIT team and the broader IT organisation. This role actively listens to user concerns, manages expectation, and communicates clearly throughout the support process, ensuring users feel supported and informed.
The Desktop Support Analyst also contributes to continues improvement by identifying recurring pain points, sharing user feedback with IT leadership and the offsite Service Desk, and supporting initiatives aimed at improving service quality, adoption, and satisfaction. Positive user engagement and customer experience are considered core outcomes of the role, alongside technical resolution and operational efficiency.
Key Responsibilities:
Onsite AskIT & End-User Support
Desk Setups, Moves & Changes
Incident, Request & Service Management
Endpoint, Mobile & Device Support
User Account & Access Support
Meeting Room & AV Support.
User Experience & Engagement
Operation & Team Responsibilities
Skills and Experience:
Essential:
Beneficial:
Personal Requirements:
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Analyst, Desktop Support employer: MUFG
Contact Detail:
MUFG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Desktop Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, particularly Windows 10 and Windows 11. Being able to discuss your hands-on experience with these systems during any conversations will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved user issues in the past. This will help you illustrate your ability to empathise and engage effectively with end users, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of MUFG, especially those in IT roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the team.
✨Tip Number 4
Prepare to discuss your understanding of ITIL processes and how you’ve applied them in previous roles. This knowledge will show that you are proactive about improving IT services and align with MUFG's commitment to continuous improvement.
We think you need these skills to ace Analyst, Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Desktop Support, particularly with Windows 10 and 11. Include specific examples of how you've provided customer service and resolved technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality user experiences. Mention any leadership roles you've taken in customer-focused projects and how you can contribute to continuous improvement initiatives at MUFG.
Showcase Technical Skills: Clearly outline your technical skills related to hardware support and mobile device management. Provide examples of troubleshooting you've done and how you've engaged with users to resolve their issues effectively.
Demonstrate Soft Skills: Highlight your communication skills and ability to empathise with non-technical users. Use specific instances where you've successfully managed multiple service requests in a fast-paced environment to illustrate your capabilities.
How to prepare for a job interview at MUFG
✨Showcase Your Technical Skills
Make sure to highlight your expertise in Windows 10 and Windows 11 during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on experience.
✨Emphasise Customer Service Experience
Since the role is customer-focused, share examples of how you've provided exceptional support in previous positions. Discuss your approach to empathising with users and ensuring their issues are resolved efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Practice articulating your thought process when faced with complex technical issues, and how you would communicate these solutions to non-technical users.
✨Demonstrate a Proactive Attitude
Highlight any initiatives you've taken to improve IT services or user experiences in past roles. This could include creating knowledge base articles or leading projects aimed at enhancing support processes, which aligns with the company's values of continuous improvement.
